Lead Guest Services Team Member

Pilot Company•Central Point, OR

About The Position

The Lead Guest Services Team Member processes merchandise and fuel transactions and leads a shift of one to two cashiers. The role supports guests and team members, helps maintain clean and organized work areas, and assists with other travel center functions as needed. The listed starting pay rate is $15.55–$19.63 per hour.

Responsibilities

Lead a shift of one to two cashiers and process cash, credit, and debit transactions.
Complete end-of-shift reports and close-out procedures.
Follow company and local guidelines for selling restricted merchandise, including alcohol and tobacco.
Maintain an organized and clean work area.
Use suggested selling methods to promote and sell products.
Ensure quality service is delivered to every guest.
Handle guest complaints and issues according to company processes and guidelines, resolve team member conflicts, and communicate issues to management.
Determine break schedules and team member placement during the shift.
Assist with other travel center functions, including maintaining the deli, cleaning showers and restrooms, stocking, and making coffee.
Model behaviors that support the company’s common purpose and ensure guests and team members receive support.
Ensure activities comply with applicable rules, regulations, policies, and procedures.
Complete other duties as assigned.