Lead Guest Services Attendant

Vail Resorts • Park City, UT

4d • $22 - $27 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

• High School education or equivalent
• Ski industry experience
• Knowledge of Park City Mountain resort and local area
• Valid driver’s license
• Fluent in English Language
• Ability to work in ski/snowboard boots in all weather conditions for extended periods of time.
• Advanced Intermediate or better skiing or snowboarding ability (ungroomed blues and groomed blacks)
• Solid communication, leadership, and organizational skills.
• Ability to converse clearly, comfortably and calmy with guests and employees.
• Solid computer skills within a variety of platforms.

Nice To Haves

• 2 years of experience in guest service and /or resort operations

Responsibilities

• Train, support, and assist in managing the daily performance and safety of Mountain Host staff to ensure departmental goals are met or exceeded
• Maintain a safe working environment for both employees and guests through proactive oversight and adherence to safety protocols
• Provide a consistent presence at key base and on-mountain locations, offering guests accurate directions, terrain guidance, and skiing/riding recommendations based on conditions and guest ability
• Ski or ride between assigned stations to monitor operations, support Mountain Host staff, and proactively engage guests who may need assistance
• Collaborate with management to calmly direct and guide the team during lift holds, terrain closures, weather impacts, and other operational disruptions
• Lead daily safety and service meetings, ensuring clear communication of priorities, expectations, and operational updates.
• Monitor and document staff performance and behavior, delivering meaningful feedback, recognition, corrective action, or escalation when appropriate
• Receive, assess, and resolve guest questions, comments, and complaints in a timely and professional manner
• Manage lost-and-found processes, support new-hire training, and oversee daily roster organization
• Partner with other departments to enhance the guest experience and resolve cross-departmental guest issues effectively

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED