Lead Guest Services Attendant
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Lead Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, and take guest messages. When necessary the Lead Guest Services Attendant will handle escalated calls and guest issues, promptly and with the utmost professionalism.
Requirements
- High school diploma or equivalent
- Previous experience in guest service
- Ability to work outside, on your feet, in all weather conditions for long periods of time
- Microsoft office proficiency
- Flexible schedule including weekends and holidays
- Read, write, speak, and comprehend English
- At least 18 years of age
Nice To Haves
- College degree - preferred
- Previous experience in Lodging/Hospitality/Call Center - preferred
- Previous supervisory experience – preferred.
Responsibilities
- Responsible for ongoing training and development of new and existing staff
- Supervise shifts- handling escalations, room moves, team needs, and tasks assigned by the manager
- Receive housekeeping requests from guests, owners, and employees and dispatch them to the appropriate housekeeping department.
- Receive maintenance requests from guests, owners, and employees and dispatch out to the appropriate Property Management office, and log all calls.
- Dispatch Emergency Services per established procedures, log all dispatches and contact additional agencies/resources as needed.
- Explain guest pay folios over the telephone and e-mail receipts.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway beds.
- Other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- free pass(es) along with free ski and snowboard lessons
- 40% retail discounts
- Epic Service - our leading training and development experience
- wellness benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
