Lead Guest Services Associate- SC/KROC San Diego-13-004

Salvation Army Careers • San Diego, CA

1d • Onsite

About The Position

The Lead Guest Services Associate I is responsible for providing quality customer service to members, clients, and customers, in-person, via phone, and email. This role serves as the acting Manager-On-Duty, responding appropriately to incidents and reporting them. Additionally, the Lead Guest Services Associate I will provide oversight and supervision of Guest Services Associates, under the direction of the Membership Coordinator. The Salvation Army's mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Requirements

• At least 2 years’ experience as a Guest Services Associate (GSA) at the Kroc Center or similar facility.
• At least 1 year experience in a supervisory capacity.
• Must have or obtain First Aid/ CPR/ AED certifications with first 90 days of employment.
• Must be at least 21 years
• Ability to communicate effectively with customers, peers & supervisors.
• Must comply with all applicable business, employment, and copyright law.
• Ability to work in a fast-paced, team environment and maintain poise under pressure.
• Ability to empathize and communicate with all populations, including low-income and vulnerable individuals.

Nice To Haves

• Bilingual (Spanish) preferred.

Responsibilities

• Provide excellent customer service to the community; ensure that all guests receive prompt, friendly and efficient service.
• Assist in the training and oversight of Guest Services Associates in the gymnasium.
• Maintain all Kroc Center cash handling and Accounting procedures.
• Process sales of memberships, classes, and programs, ensuring customer data is processed and stored.
• Perform tracking and record keeping as needed and at the direction of the Membership Department.
• Work with the Membership Department to track and report member visits according to protocol and in order to receive payment from third party vendors.
• Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates.
• Adhere to all RJKCCC Operations procedures and policies adopted by Administration.
• Observe all safety rules and regulations.
• Attend staff meetings and maintain training, as required.
• Maintain confidentiality.
• Assist in emergency situations, completing, calling in and filing reports appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed