Lead Guest Service Agent Washington DC

PM New • Washington, DC

10d • Onsite

About The Position

We are looking for a Lead Guest Service Agent that possesses strong leadership skills, experience in guest services and supervising a team. They will be well organized, able to work in a fast-paced environment and have a good sense of urgency. They will have strong communication skills with both team members and guests, have a friendly and kind demeanor, as well as the ability to think outside the box. The compensation range for this position is $21 - $23 per hour.

Requirements

• Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required.
• Must be prepared to work various shifts (for example: 7-3pm, 3-11pm, weekdays, weekends, holidays).

Nice To Haves

• Strong leadership skills
• Experience in guest services
• Supervising a team
• Well organized
• Able to work in a fast-paced environment
• Good sense of urgency
• Strong communication skills with both team members and guests
• Friendly and kind demeanor
• Ability to think outside the box

Responsibilities

• Serve as the MOD during your shift and take responsibility for any decisions made during your shift.
• Provide support to guest services leaders and the entire hotel team.
• Maintain a positive, supportive environment that drives colleague engagement every day.
• Provide leadership during a variety of shifts including days, nights, holidays, and weekends.
• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement, and problem-solve in a fast-paced environment.
• Create a warm and welcoming atmosphere.

Benefits

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to free virtual fitness classes and discounted in-person memberships.
• Gifted PTO on Day 1 + paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed