Lead Hotel Guest Service Agent

Caesars Entertainment•South Lake Tahoe, CA

22h•Onsite

About The Position

Greets and checks in/checks out Harrah’s/Caesars Republic hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount. Provides assistance and on-the-job work direction to Guest Service Agents.

Requirements

High School Diploma or equivalent preferred
Minimum of 2 years in a hotel front desk position or 1 year as a supervisor in a guest service position
Literate and fluent in English
Ability to type minimum of 35 WPM
Excellent guests service skills
Ability to handle difficult or stressful situations with tact and diplomacy
Working knowledge of Word and Excel
Good communication skills
Above average mathematical skills
Ability to maintain a professional demeanor in stressful situations
Demonstrated leadership skills
Must be self-reliant and resourceful
Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures

Responsibilities

Reinforces department procedures and guides Guest Service Agents
Oversees the administration of room assignments, room departures, guest account charges and payment receipts.
Provides administrative office assistance.
Provides input to supervisors for the periodic reviews of assigned personnel.
Acts as liaison to housekeeping on Graveyard Shift to ensure smooth downtime operations.
Generates and analyzes pre-downtime reports.
Maintains manual rack of hotel during downtime each night.
Replies to Internet reservation inquiries.
Serves as liaison to IT to execute the date roll and to post room and tax.
Maintains daily occupancy report statistics.
Processes Travel Agent commission payments.