Lead, Guest Experience Ticket Booth

Dallas Arboretum & Botanical Garden•Dallas, TX

1h•$15 - $16•Onsite

About The Position

The Dallas Arboretum is looking for an energetic, people-first Lead, Guest Experience Ticket Booth professional to help bring our guest experience to life! In this role, you’ll lead a dynamic team at the front lines, ensuring every guest interaction (whether at the ticket booth or over the phone) is welcoming, smooth, and memorable. If you love working with people, thrive in a fast-paced environment, and enjoy leading by example, this is your opportunity to grow your career in an inspiring, outdoor setting. This is a regular, full-time position.

Requirements

High school graduate or G.E.D.
Customer service experience required.
Excellent verbal and written communication skills.
Computer experience required (Microsoft Office products).
Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions.
Ability to work rotating shifts, including weekends and seasonal evening hours.
Ability to pass all pre-employment requirements including a background check and drug test

Nice To Haves

Previous experience in guest services, hospitality, or retail leadership preferred
A natural leader with a passion for customer service
Strong communication and interpersonal skills
Ability to stay calm, professional, and solution-focused in high-traffic environments
Flexible, adaptable, and ready to jump in wherever needed

Responsibilities

Guide, coach, and support team members in daily operations
Foster a positive, high-energy, and collaborative team environment
Greet and assist guests with warmth and professionalism (in person and over the phone)
Help guests book tickets and navigate their visit with ease
Answer questions about the garden, events, and offerings
Serve as the first point of contact for resolving guest concerns with empathy and professionalism
De-escalate situations and turn challenges into positive experiences
Ensure team adherence to Dallas Arboretum policies and service standards
Assist with basic cash handling and ticketing processes
Step in wherever needed across Guest Experience department to keep things running smoothly