Lead, Functional Capabilities & Learning (Operations, Procurement and GBS)

Kraft Heinz • Chicago, IL

2d • Hybrid

About The Position

Lead the Global strategy, design, and execution of functional capability-building and learning programs for Operations, Procurement and GBS. Translate business priorities into scalable capability solutions that drive performance, enable behavior change, and strengthen organizational effectiveness globally. Ensure learning interventions strengthen critical skills, improve performance, and support business priorities through scalable, measurable, and modern learning solutions.

Requirements

• Bachelor’s degree required (Business, Supply Chain Operations, Procurement, Science/Engineering, HR, Learning/OD, or related); advanced degree a plus.
• 5–8+ years of experience in learning/capability building, talent development, or functional excellence (preferably supporting Operations, Procurement or GBS – Shared Services Center Model).
• Demonstrated experience designing and delivering scaled learning programs and managing stakeholders across levels.
• Familiarity with modern learning methods (blended learning, digital learning platforms, cohort-based learning, performance support).
• Systems thinking with enterprise mindset
• Strong business acumen and strategic orientation
• Influencing without authority in a matrix environment
• Executive stakeholder management
• Cross-functional collaboration and integration
• Outcome-driven with focus on measurable impact
• Comfortable operating in complexity and ambiguity
• Change management and behavior transformation
• Data-driven decision making
• Global and cross-cultural leadership
• Program and portfolio management (timelines, risks, dependencies)
• Continuous improvement orientation and Process Improvement Mindset
• Instructional design and adult learning principles
• Clear communication and facilitation capability

Nice To Haves

• Advanced degree a plus.

Responsibilities

• Co-own and evolve the global capability roadmap aligned to business strategy for Operations, Procurement and GBS.
• Define functional capability frameworks for Operations, Procurement and GBS (skills/competency models, proficiency levels, role-based learning paths).
• Co-facilitate Capabilities Council, supporting the Head of Global Capabilities and Learning for Operations, Procurement and GBS.
• Partner with functional leadership to identify current/future skill needs aligned to strategy, innovation roadmap, and operating model changes.
• Establish governance for learning prioritization, intake, and portfolio management.
• Build an integrated ecosystem across people, process, data and technology.
• Identify synergies, standardization and continuous improvement opportunities.
• Conduct needs assessments using data (performance gaps, capability diagnostics, stakeholder input, business KPIs).
• Design blended learning solutions (digital, virtual, in-person, on-the-job) tailored to functional audiences.
• Create structured curricula for key populations (e.g., brand/portfolio teams, insights, digital marketing, product development, regulatory/quality interfaces as applicable).
• Manage end-to-end delivery of learning programs, including scheduling, communications, facilitation plans, and learner support.
• Build communities of practice and enable knowledge-sharing, playbooks, toolkits, and best-practice repositories.
• Coordinate with internal SMEs and external vendors; ensure content quality and functional relevance.
• Serve as the learning partner for Operations, Procurement and GBS leaders, HR/People teams, and Global/L&D COEs.
• Align with adjacent functions (e.g., Commercial Excellence, R&D, Marketing, Legal, Finance, Medical/Regulatory, Quality, Supply) where cross-functional capability building is needed.
• Drive adoption through change management and leader engagement.
• Define success metrics (participation, completion, proficiency uplift, application on-the-job, business impact).
• Monitor program effectiveness and continuously improve content and delivery using learner feedback and performance data.
• Manage learning budget and vendor performance against SLAs and outcomes.
• Identify synergies, standardization and continuous improvement opportunities.

Benefits

• Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Employee Assistance Program, Wellbeing Programs, Family Support Programs
• 401k, Life, Accidental Death & Dismemberment, Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Senior