Lead Fulfillment Technician - Memphis, TN
About The Position
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you’ll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.
Requirements
- Active and unrestricted Pharmacy Technician license in the state of dispensing.
- At least one year of Pharmacy Technician experience.
- Strong working knowledge of pharmacy fulfillment workflows and technician responsibilities.
- Strong communication, organization, and prioritization skills with the ability to operate effectively in a fast-paced environment.
- A self-motivated, dependable team player who can work with limited direction, exercise sound judgment, and adapt to changing workflow needs.
Nice To Haves
- Previous experience as a lead, trainer, subject-matter resource, or go-to team resource is preferred.
Responsibilities
- Help coordinate daily fulfillment workflow, priorities, and coverage to ensure prescriptions are processed safely, accurately, and on time.
- Monitor workload throughout the shift and help adjust technician assignments and workstation coverage as business needs change.
- Remain hands-on in fulfillment while serving as a go-to resource for workflow questions and more complex processing issues.
- Troubleshoot operational challenges, workflow interruptions, system issues, and other barriers that could impact timely fulfillment.
- Support onboarding, training, and ongoing development of Fulfillment Technicians while reinforcing standard processes and quality expectations.
- Partner with supervisors and pharmacists on scheduling needs, operational initiatives, special projects, and process improvements.
- Maintain proficiency across fulfillment functions so you can step in where needed and help ensure continuity of pharmacy operations
Benefits
- Competitive Pay
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
