Field Technician I- Memphis, TN
About The Position
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Requirements
- High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
- Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
- Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
- Must maintain site security and cleanliness.
- Must have PC skills and be well versed in Microsoft Windows and Office applications.
- Must possess the ability to quickly learn corporate databases.
- On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
- A valid driver’s license
- Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions
Nice To Haves
- 2+ years of relevant job experience
- Attention to detail with good organizational capabilities.
- Ability to prioritize with good time management skills.
Responsibilities
- Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.
- Proactively identify potential problem areas to ensure integrity of the network and company.
- Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered.
- May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
- Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
- AC Power (on limited basis).
- DC power installs including tertiary and BDCBB.
- Responsible for asset management processes and replenishment of on-site/truck materials.
- Coordinates shipping and receiving of company and customer materials.
- Maintains tools, test sets, and all network equipment.
- Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
- With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively.
- Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations.
- Regularly provides status updates and reports problem situations related to assignments to management.
- Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives.
- With support of manager, ability to identify areas of improvement as applicable.
- Perform other duties assigned by management team.
- Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- Bonus structure (short-term incentives, long-term incentives and/or sales compensation)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
