Lead Front Desk Agent
About The Position
At Marriott Vacations Worldwide (MVW), the Lead Guest Services Associate helps provide Owners and guests with memorable vacation experiences in a supportive, friendly, and beautiful work environment. The role includes checking Owners and guests into villas, explaining property amenities and room features, responding to questions and requests, routing telephone calls, and following up to ensure issues are resolved to guests’ satisfaction. The associate also helps train new associates and may perform hourly duties as needed. Specific duties may differ by property, team size, or facility.
Requirements
- Available to work various shifts, holidays, and both weekend days.
- Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
- Able to stand, sit, or walk for extended periods.
- Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
- May be required to undergo background and drug screening, subject to company policy and applicable legal requirements.
Responsibilities
- Check Owners and guests into their villas and review property amenities, services, operating hours, local points of interest, and activities.
- Listen and respond positively to guest questions, concerns, and requests, contacting other departments to help resolve issues.
- Explain room features to guests, such as room key use and the locations of ice and vending areas.
- Follow up with Owners and guests to confirm requests or problems have been addressed to their satisfaction.
- Answer telephone calls and route them to the appropriate department.
- Prioritize and resolve outstanding requests or problems from the previous day.
- Assist management with training new associates or performing hourly duties as needed.
- Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
- Contribute to team goals and follow company policies and safety procedures.
Benefits
- Competitive pay
- Medical, dental, and vision coverage opportunities
- 401(k) opportunities
- Travel discounts
- Credit union membership
- Tuition reimbursement
- Professional counseling and family support
- Growth and development opportunities
- On-site free parking or gate pass
- Complimentary uniforms, including safety shoes
- Complimentary bus tickets for Palmetto Breeze
- Discounted golf at Heritage Collection at Port Royal and Shipyard
- Cell phone discounts
- Fitness center discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
