Lead Freight Ops

Freeman•Kearny, NY

2d•Onsite

About The Position

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable moments that create a bond between audiences and our clients. It’s just one reason why we’re the leader in live events. This position performs a lead role on the team while working alongside the show site freight staff laborers. It plays a lead role on smaller shows consisting of less than 100,000 lbs. The position spends more than 50% of the time performing the same work as the team they are leading. This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show-site based out of New York, NY.

Requirements

High School Diploma or equivalent required.
Two years of trade show or related experience is required.
Demonstrated problem solving and interpersonal skills.
Must be able to work in a team environment while being an independent thinker.
Strong verbal and written communication skills.
Familiarity with safety and security measures for proper care of an operation.
Excellent customer service skills.
Familiarity with Office software applications including but not limited to email, Microsoft Word and Excel, and related systems.
Must be able to perform basic computer functions including: completing on line reports, printing, posting, running inquiries, and performing data entry.
Familiarity with: Freight Procedures Manual, Freight Operations Page on the Resource, Pre-show Planning Guides, Post-show Recaps, TSS Freight Reports, Exhibitor Kit Forms, Floor Plans, Return to Warehouse Manifests, Incident Reports and Claim Forms.
Familiarity with: material handling rates, show rules and regulations, association requirements, and invoice collections.
Must be able to pass the MVR screen.

Responsibilities

Lead dock labor at show site by assigning qualified personnel to perform work to be done.
Adhere to safe operations practices to reduce and control safety violations.
Lead loading and unloading show site dock operations at show site.
Professionally interact with customers, sales, and operations staff to provide the best customer service experience.
Ensure that equipment and tools needed to produce the assigned show is in place and ready for use.
Advise show lead of any additional equipment needs that may arise.
Remove malfunctioning equipment from service and assists with the return of equipment after the assigned show is cleared.
Ensure that labor needs have been requested and submitted.
Follow set hours of operation and labor at show site.
Ensure that all paperwork procedures are followed as outlined in the Freight Procedures Manual.
Confirm that advance freight delivery to show site has been arranged.
Ensure that job costs are kept to a minimum without sacrificing service to customers.
Provide excellent customer service and protect company against any liabilities.
Produce accurate and timely payroll forms and time cards for hours worked on assigned shows.
Participate in corporate, branch, and freight operations training.
Participate in and lead show site safety and customer service meetings.
Comply with all policies and procedures set forth by Freeman.
Perform other duties as assigned.