Lead Forward Deployed Healthcare Analyst

Cohere Health

6d•$123,000 - $141,000•Remote

About The Position

The Lead Forward Deployed Healthcare Analyst will help deliver value to Platform-as-a-Service (PaaS) customers by working directly with clients to design, execute, and maintain prior authorization decisioning automation programs. Reporting to the Senior Manager, this role is part of a small, fast-paced team. The work supports company growth and helps patients during important points in their healthcare journeys. The analyst consults with clients on decision automation programs, translates client requirements into technical blueprints, and works with Product, Development, Design, and Engineering teams to scope and enhance platform functionality. The role also develops performance-improvement roadmaps, analyzes authorization data, builds and maintains reports, tracks client KPIs, supports automation success throughout the customer lifecycle, and identifies opportunities to improve and scale consultation workflows. This is a fully remote opportunity with about 5% travel. The listed annual salary range is $123,000 to $141,000, with a total benefits package that includes health insurance, a 401(k), and a bonus.

Requirements

At least 8 years of experience working in a client-facing role.
Demonstrated expertise building client relationships and driving client engagement, value, and satisfaction.
Understanding of healthcare systems, medical terminology, clinical workflows, and regulations.
Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity.
Advanced proficiency in Excel and PowerPoint.
Proficiency building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or Power BI.
Proficiency using SQL to extract insights from complex healthcare data sets.
Ability to develop deep product expertise and use it to guide customers, solve strategic issues, and optimize platform value.
Experience working with internal, cross-functional stakeholders and colleagues to develop and define KPIs and product enhancements.
Passion for improving the U.S. healthcare system and helping ensure every patient receives the best care possible.
Bachelor’s degree.

Responsibilities

Consult Platform-as-a-Service (PaaS) clients on designing decision automation programs that maximize platform value.
Translate complex client requirements into detailed technical blueprints for development teams implementing new clients.
Collaborate with Product, Development, Design, and Engineering teams to scope new or enhanced functionality that meets client automation needs.
Develop strategic roadmaps for continuous improvement of decision automation performance and client value.
Analyze authorization data and use data visualization software to build and maintain analytical reports for internal and external stakeholders.
Ensure client KPIs are met and support end-to-end automation success through each stage of the customer lifecycle.
Identify opportunities to scale and improve consultation workflows.