Forward Deployed Analyst

Gradial•New York City, NY

About The Position

Gradial is hiring a Forward Deployed Analyst to support customer deployments, product operations, and internal execution across its AI platform. This highly cross-functional role works alongside Product, Engineering, and Forward Deployed teams to implement solutions, troubleshoot issues, improve internal processes, and help customers succeed. It is suited to someone early in their career who enjoys solving technical problems, learning new systems quickly, and taking on varied responsibilities. The role offers exposure to enterprise software deployments, AI workflows, product development, and customer operations while helping build the playbook for scaling Gradial. The position requires the employee to be located in Seattle, NYC, or San Francisco.

Requirements

At least 2 years of experience in technical support, business analysis, product operations, consulting, implementation, or a similar technical role.
Strong analytical and problem-solving skills, with an interest in understanding complex systems.
Ability to learn new software platforms and technical concepts quickly.
Excellent written and verbal communication skills.
Strong organization and attention to detail, with the ability to manage multiple priorities.
Curiosity, resourcefulness, and enthusiasm for working in a fast-moving startup environment.

Nice To Haves

Experience using AI tools such as ChatGPT, Claude, Cursor, or similar to improve productivity.
Experience with CMS platforms, APIs, marketing technology, or workflow automation tools.
Familiarity with QA testing or software implementation projects.
Experience working with enterprise SaaS products.
Interest in AI agents, automation, and emerging technologies.

Responsibilities

Support customer implementations by configuring workflows, validating deployments, and assisting with solution delivery.
Troubleshoot product issues, investigate bugs, and work with Engineering to reproduce and resolve technical problems.
Perform QA testing on new features, product releases, and customer-specific configurations.
Build and maintain internal documentation, implementation guides, and operational playbooks.
Analyze customer requests and product usage to identify trends and improvement opportunities.
Assist with configuring integrations across CMS, DAM, and marketing technology platforms.
Help automate manual processes using AI tools, scripts, and internal workflows.
Partner with Product, Engineering, and Forward Deployed Product Managers on customer initiatives and product launches.
Support internal operational projects across implementations, support, and product operations.
Continuously improve internal systems, documentation, and processes as the company grows.

Benefits

Performance-based annual bonus.
Meaningful equity awards.
Medical, dental, and vision insurance, fully covered for employees and 75% covered for dependents.
Fertility and family-planning support.
401(k) retirement plan.
Unlimited paid time off.
Paid sick leave.
Employee wellness programs.
Flexible work hours.
Seattle office with a gym, sauna, and bike parking.
Free lunch three days a week at headquarters.