Lead Forms Completion Specialist - Remote

Sharecare•Atlanta, GA

5d•Remote

About The Position

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com. This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing clients and patients with the highest quality product and customer service. The candidate will demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do. As a Lead, you will continually perform at a high quality and productivity level. The candidate will interact regularly with Management and keep them informed of any concerns or issues regarding quality, connectivity, client concerns etc., that may inhibit Sharecare HDS performance or service expectations for customers.

Requirements

High School Diploma (GED) required; degree preferred
2+-years prior experience in a medical records department or like setting, medical terminology required
Demonstrated leadership skills
Demonstrated ability to prioritize, organize and meet deadlines
Demonstrated documentation and communication skills
Strong computer software experience: general working knowledge of Microsoft Word & Excel
Excellent organizational skills a must and must be able to multi-task
Must be able to type 50 wpm
Must be willing to learn new equipment and processes quickly
Must be self-motivated, a team player and have proven customer satisfaction skills
Must have excellent Communication skills, both written and verbal
A high-level understanding of the organization’s information governance program and role-specific accountabilities
A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks to ensure a standardized approach to work and services provided
Participation in education as required for corporate compliance and role-specific functions and tasks
Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report unethical, fraudulent or unlawful behavior or activity
Maintain current and yearly HIPAA certification

Nice To Haves

Experience with FMLA and disability form completion, preferred

Responsibilities

Processes FMLA/Short Term Disability paperwork in accordance with client, state, and federal guidelines.
Communicates with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.
Processes medical record requests as needed with proper adherence to HIPAA and HITECH compliance training and laws.
Completes FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.
Ensures FMLA and disability forms are data entered into our secure processing platform accurately and completed post-payment within contractual turnaround times.
Maintains professional relationships with all clients.
Provides onboarding and training services to new employees as required.
Produces periodic reporting as requested.
Provides attention and care to patients and patient representatives.
Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
Able to provide support and backup for Forms, Release of Information and/or audit teams, as needed