Lead Flight Attendant

MSG Entertainment Holdings, LLC•New York, NY

3d•Onsite

About The Position

Serves as the lead cabin authority on assigned trips, accountable for service execution, cabin coordination, and overall passenger experience. Ensures that service delivery is consistent, controlled, and aligned with established standards across varying trip profiles. This role combines direct execution with real-time leadership, maintaining full responsibility for cabin performance while operating in a hands-on capacity.

Requirements

8–12+ years of experience in Part 91 private aviation
Demonstrated experience supporting UHNW passengers in high-demand environments
Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent)
Current safety certifications including CPR, AED, and First Aid
Advanced capability in culinary execution, menu planning for alignment, and flexible onboard preparation, with formal or practical culinary training preferred
Advanced experience in provisioning strategy, including management of multiple parallel service options
Strong working knowledge of cabin systems, galley operations, and aircraft-specific service environments
Proven ability to lead cabin operations and direct other flight attendants in real time
Experience coordinating with Executive Assistants and key stakeholders
Valid passport with ability to travel internationally without restriction
Valid driver’s license and reliable access to transportation, with ability to support short-notice and priority trips
Ability to operate on a flexible, on-demand schedule, including high-priority assignments
High level of discretion, judgment, and execution discipline

Nice To Haves

formal or practical culinary training preferred

Responsibilities

Lead cabin operations on assigned trips, maintaining accountability for execution, timing, and overall service flow
Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation for alignment and parallel preparation of multiple options
Operate within an options-driven, no-fail service model, ensuring depth of preparation and flexibility in execution
Direct and coordinate flight attendants (internal and contract) to maintain consistency, timing, and presentation standards
Interface with Executive Assistants and key stakeholders to align expectations and requirements prior to and during trips
Oversee provisioning approach for assigned trips, including vendor coordination and quality control
Maintain control of the cabin environment during dynamic or changing conditions
Provide real-time guidance and mentorship to reinforce standards and execution discipline
Maintain working knowledge of all passenger profiles to ensure consistency at the highest level of expectation