Lead Flight Attendant

MSG Entertainment Holdings • New York City, NY

2d • Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com . Who are we hiring? Serves as the lead cabin authority on assigned trips, accountable for service execution, cabin coordination, and overall passenger experience. Ensures that service delivery is consistent, controlled, and aligned with established standards across varying trip profiles. This role combines direct execution with real-time leadership, maintaining full responsibility for cabin performance while operating in a hands-on capacity.

Requirements

• 8–12+ years of experience in Part 91 private aviation
• Demonstrated experience supporting UHNW passengers in high-demand environments
• Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent)
• Current safety certifications including CPR, AED, and First Aid
• Advanced capability in culinary execution, menu planning for alignment, and flexible onboard preparation, with formal or practical culinary training preferred
• Advanced experience in provisioning strategy, including management of multiple parallel service options
• Strong working knowledge of cabin systems, galley operations, and aircraft-specific service environments
• Proven ability to lead cabin operations and direct other flight attendants in real time
• Experience coordinating with Executive Assistants and key stakeholders
• Valid passport with ability to travel internationally without restriction
• Valid driver’s license and reliable access to transportation, with ability to support short-notice and priority trips
• Ability to operate on a flexible, on-demand schedule, including high-priority assignments
• High level of discretion, judgment, and execution discipline

Responsibilities

• Lead cabin operations on assigned trips, maintaining accountability for execution, timing, and overall service flow
• Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation for alignment and parallel preparation of multiple options
• Operate within an options-driven, no-fail service model, ensuring depth of preparation and flexibility in execution
• Direct and coordinate flight attendants (internal and contract) to maintain consistency, timing, and presentation standards
• Interface with Executive Assistants and key stakeholders to align expectations and requirements prior to and during trips
• Oversee provisioning approach for assigned trips, including vendor coordination and quality control
• Maintain control of the cabin environment during dynamic or changing conditions
• Provide real-time guidance and mentorship to reinforce standards and execution discipline
• Maintain working knowledge of all passenger profiles to ensure consistency at the highest level of expectation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed