Lead Financial Counselor

Bronson Healthcare

5d•Onsite

About The Position

This position monitors the day-to-day operations of the Patient Financial Counselors. Utilizes leadership skills to support staff, solve problems, and make decisions. Leads and coordinates education of the staff. Oversees the quality and quantity of workflow to ensure completion of work assignments.

Requirements

High school diploma or GED.
Must have excellent computer skills (i.e. Microsoft Office, Medic).
Demonstrate the ability to facilitate a team and be a team member.
Demonstrate the ability to identify opportunities for improvement.
Problem-solving skills to critically analyze data and recommend alternative plan of action.
Must have excellent verbal and written communication skills.
Ability to maintain positive customer service.
Ability to establish effective working relations with office staff and employees in a team environment. Must maintain the highest level of confidentiality.
Effective prioritization skills and ability to manage time independently.

Nice To Haves

Prefer previous Financial Counseling experience.
Prior Epic experience helpful.
Knowledge of medical terminology, and CPT, ICD-10 coding.

Responsibilities

Orient, train, and provides education for staff.
Acts as a subject matter expert for the organization by providing guidance.
Facilitates the resolution of problematic situations and informs appropriate leadership of action taken.
Utilizes numerous computer programs including Epic, On Base, Right Fax, Trace, Experian, OneSource etc..
Facilitate staff access to payor specific sites needed.
Knowledge of revenue cycle components and his/her role in the ability to impact the overall process.
Review reports (productivity and quality).
Verification of health plans and authorization for services.
Identify and address areas of improvement in processes and provide recommendations to improve procedures; enhance workflows.
Monitors work volume, efficiency standards and other management concern for areas of responsibility. Make recommendations for changes when necessary.
Provide suggestions and give input into both short- and long-term departmental plan.
Work with leadership to establish and monitor personal and department goals/plans.
Responsible for making recommendations to leadership regarding items that affect budget such as increase or decrease staffing needs, equipment and supply purchases and overtime usage.
Work closely with Patient Access, case management, Patient Accounting, and IT to ensure understanding of the process and responsibilities.