Lead Field Service Technician

Honeywell•Richardson, TX

4h•Onsite

About The Position

As a Lead Field Service Technician at Honeywell, you will deliver expert technical service and support to customers, ensuring optimal operation of Honeywell Building Automation systems. You will lead by example in the field, guide and mentor junior technicians, and manage complex service tasks. The position reports directly to the Field Service Manager and is based at a customer location in Dallas, Texas, with an onsite work schedule. The role supports customer satisfaction and operational excellence through timely, high-quality service, troubleshooting, and maintenance of building automation systems that enhance safety, energy efficiency, and productivity. It involves installing, programming, commissioning, maintaining, and inspecting fire alarm, access control, and related automation systems; resolving technical issues; supporting upgrades and new installations; and training customers. Travel may reach 70% within the United States, with overnight stays and assignments of varying lengths.

Requirements

NICET Level III Certification and a valid Texas State Fire Alarm (FA) License.
Expert knowledge of fire alarm systems, including NFPA codes, standards, guidelines, and applicable local and state regulations.
At least 5 years of experience in field service, commissioning, technical support, or related roles in the fire alarm, building automation, or life safety industries.
Expertise in creating, modifying, and troubleshooting system programming, including low-voltage electrical diagnostics, fire alarm control panels, and integrated system troubleshooting.
Hands-on experience with new construction and retrofit projects, including installation, startup, commissioning, testing, and customer support for fire alarm systems.
Ability to lead and mentor a team of technicians and manage multiple service tasks efficiently.
Valid driver's license and an acceptable safe driving record to be insured by Honeywell.
Ability to lift up to 30 pounds, climb ladders, work at heights, and perform physical installation and inspection tasks.
Frequent standing, walking, bending, kneeling, and reaching; manual dexterity and visual acuity to handle tools, wiring, and electronic test equipment.
Willingness to work flexible hours, including weekends, holidays, and extended shifts based on customer needs.
Willingness to travel within the United States, potentially up to 70%, including overnight stays.

Nice To Haves

Experience with Honeywell Building Automation products and software.
Associate's or bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field, along with OSHA 30 certification.
Experience or certifications in Microsoft SQL Server and Windows Servers.
Experience in leadership or supervisory roles within field service environments.
Strong problem-solving skills and ability to drive continuous improvement.
Customer-focused mindset and commitment to high-quality service.
Familiarity with safety standards and regulatory compliance in building automation.

Responsibilities

Install, program, and maintain fire, access control, alarm, and automation systems.
Supervise subcontractors during installation and inspect work for quality.
Perform system commissioning functions.
Troubleshoot and resolve technical issues during system upgrades and new installations.
Conduct preventive maintenance and inspections to ensure optimal system performance.
Work with cross-functional teams to implement system upgrades and enhancements.
Provide technical training to customers.
Lead and mentor technicians while managing multiple service tasks efficiently.