Lead Field Server Technician

Unisys • Norwich, CT

19d

About The Position

The Lead Field Server Technician provides the full range of Field Engineering support for an assigned base of large or complex clients and takes complete ownership of onsite service activity. The role performs advanced-level maintenance on all products, including low-complexity installation activities, and uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installations.

The technician provides technical feedback on equipment, systems, and processes to improve service delivery; identifies and resolves systemic issues within the team; and proactively assists team members with technical expertise. The role also contributes to improved client services metrics reporting and documentation and monitors technical and process issues, informing the manager and/or team and recommending improvements.

Requirements

• High school diploma or GED.
• Generally, 2–4 years’ experience in the area of responsibility.
• May require technical certification or an associate degree.
• Should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Responsibilities

• Provide the full range of Field Engineering support for an assigned base of large or complex clients.
• Take complete ownership of onsite service activity.
• Perform advanced-level maintenance on all products, including low-complexity installation activities.
• Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installations.
• Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
• Identify and resolve systemic issues within the team.
• Proactively support team members by providing technical assistance and expertise.
• Contribute to improved client services metrics reporting and documentation.
• Monitor technical and process issues, inform the manager and/or team, and recommend improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED