System of Care - Lead Family Coordinator
About The Position
The Lead Family Coordinator supports and empowers families facing challenging life circumstances by providing advocacy, guidance, and access to essential resources. The role promotes children’s well-being and family stability through a holistic, family-centered approach. The Coordinator partners with staff in implementing the system of care and provides peer support to families, drawing on lived experience as a primary caregiver of a child, youth, or young adult with a serious emotional disturbance (SED) who has received or is receiving mental health services. The position involves travel for home visits and community outreach. The Coordinator helps families navigate change and recovery, including the dimensions of Home, Health, Purpose, and Community. The role includes assessing family needs, connecting families with resources and providers, advocating for families, supporting communication and conflict resolution, and coordinating services with treatment teams and community supports. The Coordinator also develops and monitors individualized service plans, maintains records, collaborates with multidisciplinary teams, and participates in MAP Team and Wraparound meetings as requested.
Requirements
- Lived experience as a primary caregiver of a child, youth, or young adult with a serious emotional disturbance (SED) who has received or is currently receiving services from the mental health system.
- Bachelor’s degree.
- Must maintain a valid Mississippi driver’s license.
- Must pass a criminal background check.
- Empathy and compassion.
- Problem-solving and critical-thinking skills.
- Organizational and time-management skills.
- Conflict-resolution and mediation skills.
- Ability to build trust and rapport with families.
Responsibilities
- Use lived experience to help consumers navigate change and improve health and wellness, live self-directed lives, and work toward their full potential.
- Teach consumers about the four dimensions that support recovery: Home, Health, Purpose, and Community.
- Assess family needs through interviews, home visits, and ongoing communication.
- Connect families to community resources, including housing, healthcare, legal services, and educational support.
- Serve as a liaison between families and service providers to support timely and effective access to services.
- Advocate for families to help overcome barriers and navigate complex systems.
- Provide education on family rights, parenting skills, and available community resources.
- Support conflict resolution and promote healthy communication within families.
- Develop and monitor individualized service plans to track family progress and outcomes.
- Maintain accurate documentation and case records in compliance with organizational and legal standards.
- Collaborate with multidisciplinary teams, including social workers, educators, and healthcare providers.
- Teach and support the acquisition and use of skills needed to facilitate individual recovery.
- Participate in MAP Team and Wraparound meetings as requested.
- Coordinate with consumers’ treatment teams and other supports to arrange services or resources that help achieve their goals.
- Promote the use of natural resources within the community.
- Serve as a positive role model and demonstrate a professional and caring attitude toward coworkers and consumers.
