Lead Facilities Technician
About The Position
The Lead Facilities Technician owns repairs and preventive maintenance across assigned clubs. The role manages repair and maintenance workflows in ServiceChannel, meets response and completion KPIs, handles Major Tickets and high-priority regional projects, and supports fellow technicians with complex repairs. The technician may cover for the Regional Facilities Manager during PTO to help maintain smooth operations. The position performs carpentry, tile, painting, drywall, plumbing, electrical, and mechanical repairs; conducts inspections to identify hazards and maintenance needs; and communicates repair status and timelines to club leaders and the Facilities team. It also involves after-hours and emergency on-call work as needed and travel between assigned clubs in the employee’s own vehicle, with mileage reimbursed.
Requirements
- Basic skills in carpentry, painting, drywall, and general repair.
- Foundational understanding of commercial electrical, plumbing, and mechanical systems; apprentice or supervised experience is welcome.
- Experience with ServiceChannel or a similar CAFM/FMS.
- Strong work ethic; punctual, organized, detail-oriented, and safety-minded.
- Professional, friendly, and patient communication skills, verbal and non-verbal.
- Clean, professional appearance and strong customer-service instincts.
- Valid driver’s license and willingness to work flexible hours.
- Multi-site facilities maintenance experience.
- Ability to deliver a service-first experience and juggle priorities.
- Ability to support and coach other technicians.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and on-call.
- 5+ years of facilities experience (preferred).
- Experience with complex facilities projects (preferred).
Nice To Haves
- Relevant facilities certifications.
Responsibilities
- Manage repair and maintenance workflows in ServiceChannel and meet response-time and completion-time KPIs.
- Handle Major Tickets and high-priority projects across the region.
- Support other technicians with complex repairs and provide coaching as needed.
- Cover for the Regional Facilities Manager during PTO and help ensure smooth operations.
- Perform carpentry, tile, painting, drywall, plumbing, electrical, and mechanical repairs.
- Conduct regular inspections to identify hazards and maintenance needs.
- Keep club leaders and the Facilities team informed about repair status and timelines.
- Handle after-hours and emergency on-call work as needed.
- Travel between assigned clubs using a personal vehicle; mileage is reimbursed.
- Choose and use appropriate tools safely and effectively.
Benefits
- Complimentary membership and guest privileges.
- Discounts on Personal Training, Mind&Body, Aquatics, Kids Programs, Serenity Day Spa, and apparel.
- Employee referral program.
- In-house Continuing Education Credits and CEC reimbursement.
- Medical, dental, vision, supplemental, and group life insurance.
- 401(k) retirement plan.
- Paid time off.
- Mileage reimbursement for travel between assigned clubs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
