Lead Expo Position

Q39 LLC INC•Overland Park, KS

2d•$23 - $26•Onsite

About The Position

At Q39 our passion is to create craveable, memorable dining experiences for all. The Q39 Expo Lead serves as the central communication and coordination point between the Heart of House (HOH) and Front of House (FOH) teams during service. This role is responsible for ensuring food quality, presentation standards, ticket flow, timing, and guest experience are executed at a high level while maintaining urgency, organization, and accountability throughout each shift. The Expo Lead works closely with the Restaurant Chef, Sous Chefs, and leadership team to support operational excellence and consistent execution of the Q39 service standards.

Requirements

Strong communication and leadership skills
Ability to thrive in a fast-paced, high-volume environment
Sense of urgency with attention to detail
Strong organizational and multitasking abilities
Positive attitude and solution-oriented mindset
Commitment to teamwork and guest experience excellence

Responsibilities

Ensure proper plating and presentation standards are maintained
Verify accuracy and completeness of all orders before leaving the expo window
Monitor food quality, temperature, and consistency during peak service
Support urgent guest requests, modifications, and allergy communication
Identify and resolve service bottlenecks quickly to protect the guest experience
Maintain efficient flow through expo windows while managing ticket times
Communicate ticket times and service flow with the HOH team
Coordinate timing and table pacing with FOH staff
Serve as the primary communication hub between HOH and FOH during service
Maintain positive energy, urgency, and accountability during service
Manage SA team responsibilities including side work, check-in/check-out, and support tasks
Maintain cleanliness, organization, and stock levels at the expo line
Support Sous Chef and HOH closing duties
Complete end-of-shift check out with the closing Sous Chef