Lead Experience Artist

Estancia La Jolla, A Noble House Hotel • San Diego, CA

22d • Onsite

About The Position

As a Lead Experience Artist, you will have the opportunity to meet and interact with people from all over the world! Our Guest Experience Supervisor proudly showcases our hotel, amenities and surroundings. The Lead Experience Artist is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests. The Lead Experience Artist is responsible for the supervision of daily operation of the Concierge and VIP operations and provides daily Concierge and Front office operational support to ensure the guest experience is memorable.

Requirements

• Minimum two years' experience in hospitality operations
• Results-oriented with a focus on service excellence
• Attention to detail with a talent for multitasking
• Strong interpersonal and problem-solving abilities
• An effective communicator, team member, and collaborator
• Minimum of two years in hospitality operations and concierge experience and a proven record of delivering “best in class” customer interactions
• Proficient knowledge of computer applications
• Ability to sit/stand for long periods of time
• Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs

Nice To Haves

• InforHMS experience preferred
• Experience within a hotel/resort environment
• Amazing people connector, who thrives on creating experiences and problem solving
• Skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests
• Experience in having fun

Responsibilities

• Supervision of daily operation of the Concierge and VIP operations
• Provides daily Concierge and Front office operational support to ensure the guest experience is memorable
• Showcases our hotel, amenities and surroundings

Benefits

• Competitive pay
• Health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!)
• PTO
• Complimentary Parking
• Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed