Lead Executive Assistant, Austin

Serent Capital•Austin, TX

10d•Onsite

About The Position

Serent is seeking an experienced Lead Executive Assistant in our Austin office to provide dedicated, high-touch administrative support to the firm's founder and General Partner, in addition to 1-2 senior leaders over time. This is a role for someone who has operated at the executive support level and brings sound judgment, discretion, and the ability to anticipate needs before they are asked. Supporting one of the firm's founders offers unusual proximity to how a growing private equity platform is built and run. Beyond direct executive support, this person will help keep the Austin office running smoothly, manage small local administrative team, and support firm-wide projects and productivity initiatives for the administrative team. Successful candidates will be highly organized, detail-oriented, emotionally mature, and resourceful, with strong collaborative instincts and a solutions-first mindset. They will lead by example, demonstrating poise under pressure, discretion with confidential information, and an unwavering commitment to excellence.

Requirements

5–8 years of experience as an Executive Assistant or Senior Executive Assistant, with a strong track record supporting C-suite executives, Managing Partners, or other senior leadership.
Strong sense of urgency, adaptability, and resourcefulness.
High emotional intelligence, discretion, and commitment to confidentiality; handles sensitive situations with tact and good judgment.
Positive, team-oriented mindset; approaches both new and routine tasks with enthusiasm.
Strong written and verbal communication skills, with professional presence across all organizational levels.
Exceptional organizational skills, with a talent for managing competing priorities and shifting schedules.
Able to function professionally under pressure while managing multiple concurrent projects and deadlines.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Zoom, and other technology tools.
Genuine enthusiasm for adopting new AI capabilities to streamline administrative and firm operations.

Nice To Haves

Prior experience in a high-performance, fast-paced industry (financial services, private equity, consulting, legal, or professional services) is preferred.
Prior people-management experience preferred; ability to foster a collaborative, high-performing culture.
Experience in office management, facilities coordination, or vendor management preferred.
BA/BS degree preferred, but not required given relevant experience.

Responsibilities

Manage complex calendars for supported executive(s), scheduling meetings on their behalf, proactively resolving conflicts, and prioritizing based on firm impact.
Ensure supported executive(s) are prepared with all materials and information for meetings, events, and interviews.
Coordinate travel arrangements and logistics; prepare, submit, and track expense reports.
Greet clients, visitors, and internal contacts; set up meetings and manage refreshments as needed.
Assist CFO and deal teams in executing documents that require an executive signature.
Handle occasional personal tasks (generally less than 20% of total time; focus may shift throughout the year).
Maintain the highest level of confidentiality and discretion in all aspects of the role, protecting sensitive information.
Serve as backup to the Administrative Team Lead, and provide backup coverage for administrative colleagues as needed.
Directly manage up to two administrative direct reports (inclusive of Office Coordinator), setting clear expectations, providing day-to-day guidance, and conducting regular check-ins to keep the team effective and well-supported.
Contribute to Admin Team initiatives and proactively collaborate with colleagues to recommend the most effective and efficient way to complete tasks, incorporating AI tools where applicable.
Apply and share knowledge gained about work processes, resources, and structure with colleagues.
Manage Austin Office Coordinator, who is responsible for office supplies, equipment maintenance, general workplace standards, and facilitating a great workplace experience for colleagues and visitors.
Oversee facilities and office services for the Austin office, ensuring vendors, building management, and IT/facilities keep the space running smoothly.
Serve as a point of contact for visiting partners, colleagues, and guests to the Austin office.
Support and, where appropriate, lead at least one firm-wide project each year, such as planning the LP meeting or driving scheduling for the internal reviews process.
Participate in identifying and evaluating AI tools and office technology that improve the efficiency of the administrative team and broader firm operations.