Lead Engineer Network Operations Center
About The Position
We are seeking a Lead Engineer, Network Operations Center (NOC) to join a large Managed Services program supporting enterprise clients. In this role, you will serve as a hands-on technical leader responsible for real-time (“eyes-on-glass”) monitoring, enhancing monitoring and alerting quality, accelerating incident triage and restoration, and strengthening operational readiness across critical platforms. You will leverage industry leading observability tools, such as Dynatrace to build actionable dashboards and high-fidelity alerts. Additionally, you will partner closely with Site Reliability Engineering (SRE), Observability, Automation, and application/infrastructure teams to prevent incidents, reduce alert noise, and improve service resilience across AWS and Windows/Linux production environments, following ITSM best practices. This is an exciting opportunity to deliver measurable improvements in system stability and user experience through advanced observability and incident response engineering. If you are passionate about production operations, reliability, and building pragmatic solutions at scale, we encourage you to apply and help raise the bar for resilience and operational efficiency. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.
Requirements
- Hands-on technical leadership
- Experience with real-time monitoring ('eyes-on-glass')
- Experience enhancing monitoring and alerting quality
- Experience accelerating incident triage and restoration
- Experience strengthening operational readiness
- Experience with observability tools (e.g., Dynatrace)
- Ability to build actionable dashboards and high-fidelity alerts
- Collaboration with SRE, Observability, Automation, and application/infrastructure teams
- Experience preventing incidents
- Experience reducing alert noise
- Experience improving service resilience
- Experience with AWS and Windows/Linux production environments
- Knowledge of ITSM best practices
- Passion for production operations and reliability
- Experience building pragmatic solutions at scale
Responsibilities
- Serve as a hands-on technical leader responsible for real-time (“eyes-on-glass”) monitoring
- Enhance monitoring and alerting quality
- Accelerate incident triage and restoration
- Strengthen operational readiness across critical platforms
- Leverage industry leading observability tools, such as Dynatrace to build actionable dashboards and high-fidelity alerts
- Partner closely with Site Reliability Engineering (SRE), Observability, Automation, and application/infrastructure teams to prevent incidents, reduce alert noise, and improve service resilience across AWS and Windows/Linux production environments, following ITSM best practices
- Deliver measurable improvements in system stability and user experience through advanced observability and incident response engineering
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
