Manager, Network Operations Center

SpaceX•Hawthorne, CA

16h

About The Position

Work with brilliant, passionate engineers to tackle difficult problems and maintain the critical networks that power SpaceX’s missions — launching satellites, delivering cargo and crew to the International Space Station, and advancing humanity’s future in space. Join the team responsible for operating and optimizing the high-performance communication networks that enable SpaceX’s most ambitious achievements. The successful NOC Manager builds, leads, and inspires teams of engineers, technicians, administrators, and analysts to monitor, troubleshoot, and rapidly resolve network issues while developing tools, automation, and processes to maintain, evolve, and scale SpaceX’s advanced networks.

Requirements

Bachelor’s degree in information technology, engineering, computer science, or other technical discipline and 5+ years of experience in network operations or 7+ years of professional hands-on experience supporting network operations in lieu of a degree
3+ years leading multidisciplinary teams, projects, or programs
Experience leading technical teams in a network operations capacity

Nice To Haves

Bachelor’s or higher degree in a technical or engineering discipline
Cisco, Juniper, or other industry certifications (networking)
Experience with Python, SQL, and/or bash scripting for network automation
Deep understanding of service provider and enterprise network technologies, including: Experience with connectivity (Ethernet, WiFi, WDM, IPv4 and IPv6), switching (MPLS, QinQ), routing (BGP, OSPF, IS-IS), subscriber management (BNG, RADIUS/AAA, QoS, BSS/OSS integration), and internet services (DNS, DHCP, NTP, NAT, etc.)
Experience working with software-defined networking (SDN) and/or network function virtualization (NFV)
Strong knowledge and troubleshooting experience with common enterprise and service provider network devices
Demonstrated experience improving network operations tooling, monitoring, procedures, and overall operational efficiency
Excellent technical communication and documentation skills

Responsibilities

Lead teams of network administrators, engineers, analysts, and technicians to develop, implement, and scale Network Operations processes and tools across SpaceX
Oversee the Network Operations Center, including incident management, change control, and continuous improvement of network reliability and performance
Partner with development and engineering teams to drive design-for-operations, incorporate debugging tools and strategies, and ensure networks are built for observability and operational excellence
Own the overall SpaceX network operational experience and advocate for rapid problem resolution across internal teams
Ensure network emergency response processes are well-documented, and minimize operational impact
Drive the design and implementation of enterprise operational processes, playbooks, systems, and bespoke engineered solutions
Implement and maintain rigorous change management, verification, and validation processes through automation and controls
Communicate effectively with peers, business partners, and leadership on network status, incidents, and operational performance
Build strong relationships with internal engineering, support, and infrastructure teams to obtain logs/metrics and improve network operations
Facilitate cross-training and mentorship across multidisciplinary teams with varied engineering backgrounds
Recruit, develop, and retain top operations talent; manage career development, conduct performance evaluations, and build a high-performing team
Monitor operations workload and effectively manage resources and budget to meet tactical and strategic objectives
Develop and train direct reports to take product and operational ownership while making risk-conscious decisions under pressure
Maintain a positive and constructive attitude in the face of complex technical and operational challenges