SOC) Manager

Persistent Systems•Clearfield, IA

2d•Onsite

About The Position

Persistent Systems is seeking a Network Operations Center / Security Operations Center (NOC/SOC) Manager to join their growing team. This critical role is part of the program management team supporting a Department of Defense program of record, based in Clearfield, Utah. The ideal candidate will possess strong core competencies in operations management, team leadership, and DoD program execution. The NOC/SOC Manager will be responsible for overseeing daily operations, managing staff schedules, coordinating with government program offices, producing program documentation, and representing operations at program-level meetings. This individual will play a pivotal role in ensuring operational excellence, customer satisfaction, and contract compliance for mission-critical network and security operations.

Requirements

Five or more years of experience managing IT operations teams, NOC/SOC facilities, or technical support organizations
Project management or IT service management certification such as PMP, ITIL Foundation, or equivalent
Demonstrated experience working with DoD or federal government customers in a contract performance environment
Strong familiarity with network operations, system administration, and cybersecurity concepts
Experience with program-level governance such as CCB meetings and IPT forums
Excellent communication skills with ability to interact effectively with government customers, senior management, and technical teams
Strong leadership and team management skills including scheduling, performance management, and conflict resolution
Currently hold or have the ability to obtain United States Secret security clearance

Nice To Haves

Bachelor’s degree in information technology, business administration, or related field, or equivalent professional experience in operations management
Advanced certifications such as PMP, ITIL Expert, Certified ScrumMaster, or Lean Six Sigma
Technical baseline certification such as Security+, Network+, or CISSP
Seven or more years of experience in DoD contracting environments
Knowledge of DoD contract performance measurement methods, cost tracking, and financial reporting
Familiarity with DoD cybersecurity policies, RMF processes, and ATO requirements
Experience with incident management frameworks (ITIL, NIST) and service desk best practices
Proficiency with program management and collaboration tools such as Microsoft Project, Teams, SharePoint, Jira, or ServiceNow
Understanding of tactical networking operations and unique challenges of supporting deployed or austere environments

Responsibilities

Oversee daily operations of the NOC/SOC facility, managing a team of approximately 12 system administrators and cyber defense analysts
Create and manage staff schedules, on-call rotations, and shift coverage to ensure 24/7 operational capability
Serve as primary point of contact with government program office and system owner, maintaining strong customer relationships
Develop and deliver weekly status reports, Program Management Review (PMR) charts, metrics dashboards, and operational summaries
Represent NOC/SOC operations at Integrated Product Team (IPT) meetings, Change Control Board (CCB) meetings, and program reviews
Manage approved network upgrades and changes, coordinating implementation schedules and ensuring minimal operational impact
Track and report on metrics including system availability, incident response times, ticket resolution rates, and service level agreement (SLA) performance
Coordinate incident escalation procedures and ensure timely communication of critical events to stakeholders
Develop and maintain Standard Operating Procedures (SOPs), run books, and operational documentation
Conduct performance evaluations, provide mentoring and professional development for team members, manage staffing requirements, and drive continuous process improvement initiatives
Support budget planning, resource allocation, and procurement activities for NOC/SOC operations