Lead Engineer - Communications

Franklin Templeton

7d • $110,000 - $140,000 • Hybrid

About The Position

The Communication Services team is responsible for the reliability and performance of Franklin Templeton’s global Data and Voice infrastructure. Working as part of a distributed, international team, this group partners closely with Technology, Engineering, and vendors to support offices and employees worldwide. Joining this team offers exposure to a large-scale global environment, modern network technologies, and opportunities to grow leadership and vendor management capabilities.

Requirements

• 5+ years supporting network solutions in distributed in medium to large enterprise environments.
• Experience with switching architectures using Cisco Nexus OS and Catalyst IOS
• Experience with Cisco SDWAN, routers, ASA, and wireless technologies
• Experience with routing protocols and load balancers
• Ability to diagnose production issues and work with vendors.
• Excellent documentation and diagramming skills.
• Ability to liaison with business customers, development teams, and vendors
• Understanding of ITIL framework.
• Ability to interact with and lead team members in a local, international, and multi-site environment.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a global environment.
• Ability to work independently and escalate appropriately.
• Strong problem-solving and decision-making skills.

Nice To Haves

• Basic knowledge of Voice Infrastructure is a plus.

Responsibilities

• Oversight of our outsourced vendor, ensuring quality service delivery and the use of SLA/KPI management.
• Partner with Technology teams to support global data and voice environments.
• Manage network infrastructure using established operational standards.
• Define and improve operational processes and service standards.
• Oversee vendors and manage service level agreements and key performance indicators.
• Monitor infrastructure performance and address service issues proactively.
• Lead incident resolution and participate in major incident management.
• Identify automation opportunities and support production implementation.

Benefits

• annual discretionary bonus
• corporate pension plan
• recognition rewards
• flexible medical, dental, and vision insurance options
• Employee Stock Investment Plan (ESIP)
• Opportunity to purchase company funds with no sales charge
• Competitive vacation package, including three annual personal days
• Company-paid short-term and long-term disability coverage
• Education assistance programs to support your ongoing growth (available in select locations)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed