Lead Engineer, Applications

Coherent

About The Position

The Lead Engineer, Applications provides technical support for customer issues and inquiries, works with internal teams to resolve problems and conduct root cause analysis, and supports customer interactions with PLM and Quality teams. The role reviews PLM and R&D product specifications and provides practical feedback to new product development. It also defines or reviews testing scopes and plans, coordinates pre-testing with R&D, and performs testing at customer sites when needed. The position supports customer demonstrations and trials, trains front-line customer support staff on new product installation and operation, and prepares customer installation and operating documentation. Travel is 25% to 33% to meet customer support needs, and the position provides 7x24 on-call support. The role is performed in a climate-controlled professional office environment and routinely uses standard office equipment. Employees must follow site EHS procedures and Coherent Corp. Corporate EHS standards. Depending on location, the role may be responsible for executing and maintaining applicable quality and environmental management standards, including ISO 9000, 9001, and 14001. The employee is expected to adhere to the company’s ICARE values: Integrity, Collaboration, Accountability, Respect, and Enthusiasm.

Requirements

M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science, or Physics.
At least 6 years of experience in optical communication companies as a technical support manager or engineer, development engineer, or system verification engineer.
Experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
Experience investigating field issues and providing RMA support.
Experience using and troubleshooting network management systems.
Strong communication and negotiation skills.
Creative, analytical, and structured problem-solving capability.
Team-oriented and self-starting.
Ability to meet the physical demands of the role, including regularly talking or hearing and frequently standing, walking, handling or feeling objects, and reaching with hands and arms.

Nice To Haves

Experience coding Python scripts.
Experience in product development.

Responsibilities

Respond quickly to customer technical support issues and inquiries.
Work with internal teams to resolve customer issues and complete root cause analysis.
Provide technical support for customer interactions involving PLM and Quality teams.
Review PLM and R&D product specifications and provide real-world feedback for new product development.
Review or propose test scope and detailed plans; coordinate reviews with R&D and conduct necessary pre-testing to help ensure trial success.
Perform testing at customer sites as required.
Support customer demonstrations and trials.
Train the front-line customer support team on new product installation and operation.
Provide customer installation and operating documentation.
Travel to meet customer support needs.
Provide 7x24 on-call support.
Follow site EHS procedures and Coherent Corp. Corporate EHS standards.
Depending on location, execute and maintain applicable quality and environmental management standards.