Lead Engineer, Applications
About The Position
The Lead Engineer, Applications provides technical support for customers using optical communications products, supports customer demonstrations and trials, and develops training and technical documentation. The role works with internal teams, including PLM, Quality, and R&D, to investigate customer issues, conduct root cause analysis, review product specifications, and prepare for successful customer trials. The position requires customer-site testing as needed, travel of 25% to 33%, and 7x24 on-call support. The role operates in a climate-controlled professional office environment and uses standard office equipment.
Requirements
- M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science, or Physics.
- At least 6 years of work experience in optical communications companies as a technical support manager or engineer, development engineer, or system verification engineer.
- Experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
- Experience investigating field issues and providing RMA support.
- Experience using and troubleshooting network management systems.
- Ability to travel 25% to 33% of the time to meet customer support needs.
- Ability to provide 7x24 on-call support.
- Strong communication and negotiation skills.
- Creative, analytical, and structured problem-solving capability.
- Team-oriented and self-starting.
Nice To Haves
- Experience coding Python scripts.
- Experience in product development.
Responsibilities
- Respond quickly to customer technical support issues and inquiries.
- Work with internal teams to resolve customer issues and complete root cause analysis.
- Provide technical support for PLM and Quality team customer interactions.
- Review PLM and R&D product specifications and provide real-world feedback for new product development.
- Review or propose test scope and detailed test plans.
- Coordinate with R&D and conduct necessary pre-testing to help ensure trial success.
- Perform testing at customer sites as required.
- Provide new-product installation and operation training to the frontline customer support team.
- Create technical customer installation and operating documentation.
- Follow site EHS procedures and Coherent Corp. corporate EHS standards.
- Depending on location, execute and maintain applicable quality and environmental management system standards.
Benefits
- Competitive compensation program
- Career development platform
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What This Job Offers
Job Type
Full-time
Career Level
Senior
