Lead Engagement Manager

Docusign • UNAVAILABLE, UNAVAILABLE

4d • Remote

About The Position

Docusign is seeking a Lead Engagement Manager to join its Customer Success team. The team supports customer success through digital transformation strategy, adoption best practices, implementation services, education, and support. Engagement Management serves as a trusted advisor to Sales and customers, providing expertise in professional services, training, and deployment of the Docusign platform. The role identifies customer needs, recommends deployment best practices and appropriate services, and supports successful customer outcomes.

The Lead Engagement Manager partners with field sales to align and sell services, and connects Sales with Professional Services so downstream teams are prepared to deliver what is sold. This is an individual contributor, quota-carrying Services Sales role reporting to the Director, Engagement Management. The position is remote and requires 10–20% travel.

Requirements

• 12 or more years of experience in enterprise-level software consulting or services sales.
• Bachelor’s degree.
• 2 or more years of experience as a consultant.

Nice To Haves

• Proven track record of attaining and exceeding annual quotas.
• Ability to collaborate with Sales to build and execute complex account strategies and sales plays.
• Ability to scope and estimate projects and drive contracts and deals to closure.
• Understanding of enterprise development lifecycles, including Agile, Hybrid, and Waterfall, and ability to explain their differences and how projects are managed within each approach.
• Knowledge of SaaS and cloud-based enterprise software offerings.
• Ability to lead initiatives and support the growth of other Engagement Managers.
• Collaborative approach and willingness to support teammates on deals and processes and share productivity skills.
• Self-starter who pursues personal growth through independent learning about Docusign Intelligent Agreement Management and methods to help customers digitize their System of Agreement.
• Excellent verbal and written communication, reporting, and presentation skills.

Responsibilities

• Achieve individual sales quotas in support of company goals and objectives.
• Model services sales best practices, partner with Engagement Managers on deal approach and positioning, and independently lead enterprise sales cycles with a long-term strategic approach.
• Build relationships with Field Sales, customers, Professional Services, Customer Success, and Operations to support alignment, customer success, and satisfaction.
• Align with sales account and deal strategies, participate in the selling cycle, and pitch appropriate services to support customer outcomes.
• Scope services, recommend approaches to customers, estimate work effort, and develop Statements of Work.
• Understand service and training offerings and the outcomes customers can achieve by using them.
• Communicate technical concepts in business or technical terms.
• Partner with Professional Services to ensure knowledge transfer after a deal is sold and support the team when challenges arise.
• Anticipate problems and recommend innovative solutions.
• Achieve customer satisfaction through the sale of sound consulting projects.
• Travel 10–20%.

Benefits

• Sales personnel are eligible for variable incentive pay based on achievement of pre-established sales goals.
• Eligible to receive Restricted Stock Units (RSUs).
• Paid time off and paid company holidays based on region.
• Paid parental leave of up to six months following birth, adoption, or foster care placement.
• Health plan options, including plans with 100% employer-paid premiums and plans with minimum employee contributions, from day one of employment.
• Retirement and pension programs, with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior