Lead, Employee & Labour Relations

OMERS•Toronto, ON

2d•CA$86,000 - CA$130,000•Hybrid

About The Position

Reporting to the Director, Employee and Labour Relations, the Lead, Employee & Labour Relations will support the delivery of core employee and labour relations processes across OMERS and Oxford. This role will independently manage routine to moderately complex ER/LR matters, including terminations, performance improvement processes, workplace investigations, accommodation matters, policy and project work, and related stakeholder support. The Lead will exercise sound judgment, apply relevant policies, processes, legislation and escalate or seek direction from the Director or Associate Director, Employee & Labour Relations, as appropriate.

Requirements

5+ years of HR experience, including 3+ years as HR Business Partner or equivalent
General HR knowledge of policies and processes
Strong relationship management, effective listening, communication skills and interpersonal skills across all levels with commitment to providing timely responses
Sound judgment and problem-solving skills while mitigating risk to the organization
Strong attention to detail, with the ability to multi-task and prioritize multiple initiatives and deadlines while meeting service level agreements
Ability to maintain strict confidentiality and approach highly sensitive situations with professionalism and calm
Strong communication skills, ability to respond with tact and diplomacy in high stress situations

Nice To Haves

Knowledge of employee data administration and end-to-end processes; experience with transaction processing and data management
Knowledge of union environment and collective bargaining agreements
Adaptable and ability to work in a high stress environment and learn quickly
Completed post-secondary education, preferably in HR or Business Administration, working towards completion of HR designation
Knowledge of HR system, and ability to leverage basic technology functionality (e.g., case management, knowledge management). Working knowledge of Workday an asset

Responsibilities

Provide practical advice and support to people leaders on employee and labour relations processes, including performance management, workplace concerns, accommodations, terminations, disciplinary matters, and collective agreement administration.
Independently manage routine to moderately complex ER/LR files from intake through resolution, ensuring appropriate documentation, timely follow-up, and escalation to the Director or Associate Director where required.
Execute on the full-cycle termination process, including preparing materials, coordinating with internal stakeholders, supporting leader preparation, negotiating severances and ensuring process consistency and risk mitigation.
Support people leaders in developing and delivering performance improvement plans, coaching documentation, and performance-related communications.
Conduct or support straightforward workplace investigations, including planning, information gathering, interview preparation, documentation, findings summaries, and recommended next steps.
Support accommodation processes by partnering with leaders, HR colleagues, employees and other stakeholders to ensure timely, fair and well-documented outcomes.
Build trusted relationships with people leaders and HR stakeholders by providing timely, balanced and practical guidance that aligns with business needs, employee experience, policy requirements and risk considerations.
Support ER/LR projects, policy reviews, process improvements and training materials to strengthen consistency, awareness and application of employee and labour relations practices across the organization.
Maintain accurate case notes, employee records and Workday case management information, and use data and trends to identify process gaps, opportunities and potential solutions.