HR Consultant - Employee & Labour Relations

LifeLabs • Burnaby, BC

2d • CA$68,126 - CA$86,861 • Hybrid

About The Position

LifeLabs is seeking an HR Consultant specializing in Employee and Labour Relations. This role serves as a trusted advisor to people managers, offering guidance on employee and labour relations matters. The consultant will support the resolution of workplace issues, ensure compliance with employment legislation and collective agreements, and promote a positive and inclusive work environment. The role involves collaborating with HR and business leaders to manage complex employee relations cases and enhance organizational effectiveness. The company emphasizes its long history, commitment to innovation, and its role in Canadian healthcare, highlighting its passionate and diverse team of professionals. LifeLabs is recognized as one of Canada’s Best Employers and is committed to diversity, equity, and inclusion (DEI), fostering a culture of caring, agility, teamwork, and a customer-centered approach.

Requirements

• Minimum of 5 years experience as an HR Consultant or similar role in the regions they will support, with experience/familiarity in HR Operations is an asset.
• Bachelor's degree in Human Resources, business administration or related field
• CHRP/CHRL Designation
• Demonstrated strong functional knowledge and experience within Human Resources theories and concepts, and well as employment practices, compliance requirements, laws, and applicable governing regulations.
• Expertise in employee and labour relations in order to identify issues, build programs and appropriately consult leaders and employees.
• Understanding of HR governance, legislation, and regulatory environment in order to identify issues and appropriately consult with managers and employees.
• Communication and influential skills, both oral and written.
• Problem solving skills, ability to determine root cause of complex issues and arrive at sound programs, policies and solutions.
• Critical thinking and independent judgment, project management and organizational skills.
• Ability to work under minimal supervision, with deadlines, and with occasional ambiguous situations.
• Demonstrated ability to build metrics and success measurements and effectively consult/recommend implementation of improvements.

Nice To Haves

• Experience/familiarity in HR Operations is an asset.

Responsibilities

• Provide advice and guidance to managers on labour and employee relations issues.
• Ensure leaders have the support and tools to successfully resolve employee issues (e.g., performance management, absenteeism, HR policy reinforcement, interventions to support positive work environments and culture, conflict resolution and investigations).
• Support the handling of employee and labour relations issues, including grievances.
• Participate in the implementation of organizational change initiatives and cross-functional teams.
• Implement process improvement techniques to ensure efficiency, quality and productivity with continuous feedback loops across the HR operating model.
• Conduct and manage investigations of HR-related complaints and concerns, assessing the severity, involving appropriate individuals and facilitating appropriate action.
• Gather facts and evidence to complete a thorough investigation by researching records and other relevant files, gathering and preserving documentary evidence and obtaining witness statements.
• Identify witnesses, plan interviews and conduct interviews of witnesses.
• Collect and objectively analyze all evidence.
• Write complete and detailed investigative reports that comply with all legal requirements and provide stakeholders with the necessary information to make decisions.
• Consult with the HRBP team and ER/LR COE to discuss areas of risk and potential resolution, and/or to identify trends.
• Plan and deliver effective communication of findings to stakeholders as required and influence positive outcomes.
• Participate in the development of key metrics and performance indicators to measure effectiveness of initiatives and programs.
• Develop tracking and reporting for cases to update key stakeholders.
• Analyze insights and analytics to provide recommended changes to programs and policies and partner with ER/LR COE and/or appropriate HR stakeholder on implementation plans.
• In partnership with the ER/LR COE and HRBP teams identify needs for awareness, education and training on employee relations topics.
• Partner with the Talent, Leadership and Learning team to design training programs and deliver coaching and training to HR and People Leaders on a range of labour and employee relations programs, initiatives and practices.

Benefits

• Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level