Lead Education Coordinator

University of Arkansas System • Little Rock, AR

1d

About The Position

The UAMS Lead Education Coordinator, funded by the Rural Health Transformation Grant (Virtu-RURAL), leads and coordinates digital literacy and digital health literacy activities that help people access and effectively use digital technologies and online services. The position provides one-on-one coaching and group instruction on computers, mobile devices, internet resources, email, online safety, telehealth platforms, patient portals, videoconferencing, and other digital tools.

Serving as a primary resource for implementation across participating Virtu-RURAL communities and partner sites, the Lead supports consistent use of approved curricula, training approaches, participant assessments, outcome measures, and program practices. The role works with healthcare providers, libraries, educational institutions, community organizations, and other partners to identify barriers to digital access and connect participants with affordable internet, devices, digital resources, and community support.

The Lead guides Education Coordinators and community partners, coordinates training, monitors program performance, and promotes continuous improvement. The position maintains participant and program records, tracks activities and outcomes, administers assessments, evaluates skill retention and technology adoption, supports staff and partner training, and prepares reports demonstrating program impact and meeting grant requirements. The role requires travel throughout the assigned service area to training and community partner sites.

Requirements

• Bachelor’s degree in education, health education, public health, social work, communications, information technology, digital health, community health, or a related field.
• Five years of experience in digital literacy, digital health, community outreach, adult education, health education, patient engagement, technology training, or a related field.
• Valid Arkansas driver's license and reliable transportation for travel to training and community partner sites; must meet UAMS requirements for operating a personal or university vehicle, if applicable.
• Ability to travel throughout the assigned service area.
• Basic proficiency using computers, smartphones, tablets, internet browsers, email, videoconferencing platforms, and common digital applications.
• Ability to teach basic technology skills clearly, patiently, and supportively.
• Strong interpersonal, communication, and customer service skills.
• Ability to work independently and build positive relationships with community members and partner organizations.
• Ability to maintain participant records and complete required program documentation.
• Strong organizational skills and ability to manage multiple training activities.
• Ability to adapt instruction for participants with varying levels of digital literacy.

Nice To Haves

• Master’s degree in a related field.
• Training or coursework in digital literacy, adult education, community outreach, health education, or information technology.
• Experience providing digital literacy instruction, community education, workforce development, healthcare outreach, or adult education.
• Experience working with older adults, rural communities, underserved populations, or individuals with limited digital literacy.
• Digital literacy certification, such as Northstar Digital Literacy, or willingness to obtain certification after hire if requested.
• Familiarity with telehealth platforms, patient portals, and online health resources.
• Experience facilitating small-group training or community workshops.
• Knowledge of community resources supporting broadband access, affordable internet services, and digital inclusion.
• Bilingual communication skills.
• Experience using Microsoft Office or Google Workspace to maintain records and prepare basic reports.

Responsibilities

• Provide one-on-one coaching and group instruction on computers, mobile devices, internet navigation, email, online safety, telehealth platforms, patient portals, videoconferencing, and other digital tools using approved curriculum and adult learning principles.
• Lead consistent implementation of digital literacy training across participating Virtu-RURAL sites and adapt training approaches to the needs of diverse rural populations.
• Provide day-to-day guidance, technical assistance, and support to Education Coordinators and community-based training partners.
• Coordinate training schedules, promote use of approved curricula and procedures, identify implementation challenges, and support professional development and sharing of effective practices.
• Assess participant digital literacy needs; oversee pre- and post-training competency assessments; maintain participant records; track training activities, participation, and outcomes; conduct follow-up evaluations; and monitor program performance measures.
• Develop and maintain collaborative relationships with healthcare providers, libraries, educational institutions, community organizations, and other local partners.
• Support participant recruitment and engagement, coordinate community-based training opportunities, identify digital access barriers, and connect individuals with affordable internet, devices, digital resources, and community supports.
• Analyze participant and program data, prepare reports, monitor performance measures, identify barriers and opportunities for improvement, and support continuous quality improvement.
• Contribute to Virtu-RURAL grant reporting and documentation requirements and ensure program activities are accurately captured and reported.
• Collaborate with Virtu-RURAL leadership and project staff on curriculum implementation, training materials, program planning, scheduling, meetings, professional development, and activities supporting implementation and sustainability.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contributions matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior