Education Coordinator

University of Arkansas System•Little Rock, AR

About The Position

The UAMS Education Coordinator, funded by the Rural Health Transformation Grant (Virtu-RURAL), provides one-on-one coaching and group instruction to help individuals develop essential digital literacy skills. Topics include computers, mobile devices, internet resources, email, online safety, telehealth platforms, patient portals, and other digital technologies. Under the direction of the Virtu-RURAL Lead Education Coordinator, this role connects participants with affordable internet services, devices, and community resources to improve access to healthcare, education, employment, and other online services. Working with healthcare providers, libraries, educational institutions, and community organizations, the Education Coordinator delivers culturally responsive training, identifies barriers to digital access, and measures participant outcomes. The position maintains participant records, tracks training activities, administers pre- and post-training assessments, conducts follow-up evaluations of skill retention and technology adoption, and prepares reports to demonstrate program impact and support continuous quality improvement.

Requirements

Bachelor's degree in education, public health, communications, information technology, human services, or a related field, plus three years of experience coordinating education programs; or associate's degree in one of these fields plus five years of experience coordinating education programs; or high school diploma or equivalent plus seven years of experience coordinating education programs.
Valid Arkansas driver's license and reliable transportation for travel to training and community partner sites; must meet UAMS requirements for operating a personal or university vehicle, if applicable, and be able to travel throughout the assigned service area.
Experience in community outreach, education, customer service, healthcare support, digital literacy instruction, or a related field.
Basic proficiency using computers, smartphones, tablets, internet browsers, email, videoconferencing platforms, and common digital applications.
Ability to teach basic technology skills clearly, patiently, and supportively.
Strong interpersonal, communication, and customer service skills.
Ability to work independently and build positive relationships with community members and partner organizations.
Ability to maintain participant records and complete required program documentation.
Strong organizational skills and ability to manage multiple training activities.
Ability to adapt instruction to participants with varying levels of digital literacy.

Nice To Haves

Training or coursework in digital literacy, adult education, community outreach, health education, or information technology.
Experience providing digital literacy instruction, community education, workforce development, healthcare outreach, or adult education.
Experience working with older adults, rural communities, underserved populations, or individuals with limited digital literacy.
Experience working with diverse populations.
Digital literacy certification (e.g., Northstar Digital Literacy), or willingness to obtain it after hire if requested.
Familiarity with telehealth platforms, patient portals, and online health resources.
Experience facilitating small-group training or community workshops.
Knowledge of community resources supporting broadband access, affordable internet services, and digital inclusion.
Bilingual communication skills.
Experience using Microsoft Office or Google Workspace to maintain records and prepare basic reports.

Responsibilities

Provide one-on-one coaching and group instruction on computers, mobile devices, internet navigation, email, online safety, telehealth platforms, patient portals, videoconferencing, and other digital tools using approved curriculum and adult learning principles.
Assess participant digital literacy needs; administer pre- and post-training competency assessments; maintain participant records; track training outcomes; conduct follow-up evaluations of skill retention and technology adoption; and document program metrics.
Recruit participants, coordinate training opportunities, connect individuals with affordable internet services, devices, and community resources, and serve as a liaison with healthcare providers, libraries, educational institutions, and community organizations.
Prepare reports, analyze program data, monitor performance measures, identify barriers to digital access, and support continuous quality improvement and grant reporting requirements.
Collaborate with the Lead Education Coordinator on curriculum implementation, training materials, scheduling, meetings, professional development, and other program-related activities supporting the Virtu-RURAL initiative.
Perform other duties as assigned.