Lead Director, Project Program Management

CVS Health•Hartford, CT

6d•$100,000 - $231,540•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Lead Director, Vendor Implementations will lead a team of Senior Managers responsible for executing complex vendor implementation programs for Aetna Interoperability. Working with the Business General Manager, this role is accountable for executing the strategy, and for leadership direction for implementation delivery, while ensuring the team drives strong execution, governance, risk management, and stakeholder alignment. The person in this role will build team capability, establish clear accountability, and ensure vendor implementations are delivered consistently, effectively, and at scale.

Requirements

10+ years of experience leading complex programs, implementations, or strategic initiatives
Experience managing people leaders or senior individual contributors in a matrixed environment
Experience overseeing third-party vendor implementations or large cross-functional delivery efforts
Strong people leadership skills, including coaching, performance management, and team development
Strong program and portfolio leadership skills, including governance, prioritization, and risk management
Demonstrated ability to influence senior stakeholders and align multiple functions
Strong written and verbal communication skills

Nice To Haves

Experience leading enterprise-scale Interoperability implementations or transformation efforts
Experience building or evolving implementation operating models and delivery governance
Familiarity with change management and stakeholder engagement
Advanced degree or relevant program management certification

Responsibilities

Lead, coach, and develop a team of Senior Managers who oversee vendor implementations
Set implementation priorities, operating rhythms, and delivery expectations across the team
Ensure implementation programs are managed with clear governance, milestones, risk management, and escalation pathways
Support Senior Managers in driving alignment across business, operational, technical, and vendor stakeholders
Partner with internal leaders and external vendors to resolve issues and maintain delivery momentum
Establish clear reporting, portfolio visibility, and executive-ready status updates
Monitor resource needs, portfolio risks, and cross-program dependencies
Strengthen implementation processes, tools, and best practices to improve consistency and scalability
Foster a team culture grounded in development, collaboration, accountability, and continuous improvement