Lead Director - Digital Engineering

CVS Health•Work At Home-Illinois, NV

2d•$144,200 - $288,400

About The Position

CVS Health Digital is hiring a Lead Director – Digital Engineering focused on Customer Identity. The role is accountable for the strategy, modernization, delivery, and operation of CVS Health’s customer identity platforms and services, serving customers across Health100, Caremark, Specialty, Retail, Health Services, and emerging digital experiences. The position partners with Product, Security, Architecture, and Business teams to advance modernization, strengthen security, improve operational excellence, and deliver identity solutions that support enterprise growth and customer engagement. It is accountable for product delivery, platform availability, security, modernization, and organizational development, and calls for building high-performing teams and delivering business outcomes at scale. The Lead Director leads a multi-team engineering organization responsible for authentication services, profile management, identity integrations, and platform operations. The role drives identity capabilities toward scalable, cloud-native, API-first architecture and advances AI-enabled transformation. It also coordinates risks, technical dependencies, program planning, reporting, success metrics, and relationships with business, product, technology partners, and vendors. This is a full-time position with a stated base pay range of $144,200 to $288,400. The role is eligible for a CVS Health bonus, commission or short-term incentive program and an equity award target. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

10+ years of professional experience in Software Engineering, Platform Engineering, Identity & Access Management, or related technology disciplines.
7+ years of people leadership experience, including leadership of engineering managers and senior managers.
Experience defining and executing technology strategy, roadmaps, and multi-year modernization initiatives; the stated number of years is incomplete in the posting (“+ years”).
5+ years of experience driving cloud-native transformation, API-first architectures, and platform engineering practices.
Strong understanding of Customer Identity and Access Management (CIAM), authentication, authorization, customer profile services, and identity security principles.
Proven experience managing budgets, vendor partnerships, workforce planning, and technology investment decisions.
Demonstrated success delivering critical technology platforms with accountability for availability, scalability, security, and operational excellence.
Experience leveraging AI and automation to improve engineering productivity, operational efficiency, and customer experience.
Bachelor’s degree or equivalent experience (high school diploma plus 4 years of relevant experience).

Nice To Haves

Experience leading Customer Identity platforms supporting 10M+ customer accounts.
Experience with enterprise CIAM solutions including Okta, Auth0, Ping Identity, ForgeRock, or Microsoft Entra.
Experience in Healthcare, Retail, Pharmacy, Financial Services, or other highly regulated industries.
Ability to influence executive stakeholders and build alignment across Product, Security, Architecture, Infrastructure, and Business organizations.
Experience with fraud prevention, risk-based authentication, identity verification, and account protection capabilities.
Strong executive communication skills, with the ability to present technology strategy, business outcomes, and organizational priorities to senior leadership.
Proven track record leading large-scale, customer-facing platforms serving millions of users in a complex enterprise environment.
Experience leading geographically distributed engineering organizations and driving organizational transformation.
Demonstrated success attracting, developing, and retaining high-performing engineering talent while building strong leadership pipelines.

Responsibilities

Lead a multi-team engineering organization responsible for authentication services, profile management, identity integrations, and platform operations.
Drive the evolution of identity capabilities toward a scalable, cloud-native, API-first architecture while ensuring secure, seamless, and reliable customer experiences.
Drive AI-enabled transformations and execution strategies.
Identify and manage risks, engaging teams to drive them toward resolution.
Identify and manage cross-workstream technical dependencies.
Develop an end-to-end program plan and provide timely tracking and reporting.
Manage program-level status reporting and communication to stakeholders.
Define, measure, and track metrics and KPIs to measure success and business outcomes for the FS merchandizing portfolio.
Build and cultivate strong relationships with Business, Product, Technology partners, and vendors to support the delivery roadmap.
Oversee the strategy, modernization, delivery, and operation of CVS Health customer identity platforms and services.
Partner across Product, Security, Architecture, and Business teams to advance modernization, strengthen security, improve operational excellence, and deliver identity solutions.
Maintain accountability for product delivery, platform availability, security, modernization, and organizational development.