Lead Director AI Platform Enablement Automation

CVS Health•Northbrook, IL

6d•$144,200 - $288,400

About The Position

The Lead Director – AI Platform Enablement & Automation leads Integration Engineering with end-to-end ownership across PS, PCW, and Test Automation. The role ensures scalable, reliable, high-quality delivery by embedding AIOps and automation across product and operational lifecycles. It oversees AI-assisted development, release quality, and proactive incident management through predictive analytics and anomaly detection, aligning outcomes with business objectives, customer experience goals, and executive KPIs and OKRs. The role uses cloud-native and integration technologies, including Azure, AWS, and GCP, as well as API-based service orchestration. It applies AI/ML and large language models within AIOps frameworks to support intelligent monitoring and operational efficiency. Testing frameworks, CI/CD pipelines, and agile methodologies support continuous quality and deployment velocity. The position provides strategic leadership across engineering teams, overseeing budgeting, roadmap planning, and vendor partnerships while driving innovation, reducing technical debt, and enabling resilient, cost-optimized platforms through standardized engineering and automation practices.

Requirements

10+ years of information technology leadership experience across various platforms.
10+ years of experience translating complex testing and automation strategies into measurable business outcomes.
5+ years of experience leveraging AI technologies and development, testing, and automation techniques in a high-performance Agile environment.
5+ years of experience in cloud-native environments, including Azure, GCP, and AWS.
4+ years of hands-on development experience across multiple technology platforms.
Bachelor’s degree or equivalent experience; alternatively, a high school diploma plus 4 years of relevant work experience.

Nice To Haves

Executive-level communication skills and ability to articulate strategic concepts effectively to diverse stakeholders.
Background in healthcare and Pharmacy Benefit Management (PBM).
Experience with Kafka, APIM, and Kong platforms.
Hands-on experience with large language models (LLMs) and their practical application in software modernization, code generation, or refactoring initiatives.

Responsibilities

Oversee end-to-end delivery of solutions for the Pharmacy Segment (PS) and Pharmacy and Consumer Wellness (PCW) lines of business.
Oversee engineering teams working with legacy middleware technologies and modern cloud platforms, including GCP, AWS, and Azure, and lead teams of engineering managers, architects, engineers, product leads, and quality engineers.
Drive modernization and automation initiatives, such as API modernization and platform migration, by identifying opportunities for AI integration and automation.
Work with product, engineering, and leadership teams to identify quality risks, communicate insights and metrics, and proactively improve the customer experience.
Oversee annual budgeting, capital processes, and quality improvement activities for the organization.
Provide strategic and tactical engineering and architecture leadership, including developing delivery and resource plans, creating roadmaps, and driving operational excellence.
Optimize operating costs and budgets by reducing technical debt, improving risk visibility through executive-level reporting, and coordinating program-related activities.
Lead testing and automation strategies across IT and business operations using AI platforms, ensuring high-quality, scalable delivery aligned with business objectives and customer experience goals.
Own end-to-end quality assurance processes across AI model validation and automation, driving consistent quality outcomes and timely release cycles.
Guide project and program planning and execution; establish technical and functional standards and practices; and oversee processes, procedures, career development, and skills mapping.
Define objectives and key results (OKRs), return on investment (ROI), and key performance indicators (KPIs); deliver metrics-based reports and recommend delivery improvements.
Facilitate communication between technical and non-technical stakeholders to align priorities and deliverables.
Provide guidance on principles, practices, and techniques relevant to the application area and organization.
Provide formal and informal feedback to address functional, technical, and soft-skill performance gaps.
Participate in recruitment and selection for CVS and vendor candidates, and lead relationships with on-site and offshore vendors.
Ensure teams adhere to the highest standards of integrity and the Code of Conduct.
Drive skills transformation through upskilling plans focused on cloud, automation, and AI technologies.
Lead hiring for full-time and contract roles and manage onshore and offshore vendor partnerships.