Lead Diesel Service Technician

RV•London, KY

22h

About The Position

The Lead Service Technician helps the Service Department maintain high customer satisfaction and comply with company and safety policies and practices. The role performs work according to current OEM practices and Bluegrass Truck policies and procedures. It provides on-the-job technical support to technicians and helps develop their technical skills, while coordinating Accelerated service work, technician accountability, repair completion, documentation, and ongoing communication with Service Advisors and the Service Manager. The technician ensures compliance with International vendor policies and warranty procedures; maintains repair quality to minimize comebacks; assigns work fairly; and checks the progress, workmanship, and cleanliness of Accelerated jobs throughout the day. The position also ensures warranty parts are properly prepared and submitted, repairs are accurately documented, and vehicles receive quality control when required. Additional duties include maintaining a safe, clean work area; ensuring proper tool use, care, and storage; staying current with regulations affecting service operations; and attending Service Department staff meetings as required. Performance goals include improving Apprentice Technicians’ technical ability, supporting their training and expertise, improving overall Service Department repair satisfaction, completing repairs correctly the first time, having vehicles ready when promised, and meeting monthly and year-to-date performance figures. The dealership may revise duties as circumstances change.

Requirements

At least 5 years of technical experience in the medium/heavy-duty truck industry.
Valid Class B Commercial Driver’s License.
High degree of product and technical knowledge.
Team-oriented, with a strong commitment to the customer.
Self-motivated, with good written and verbal communication skills.
Professional conduct.
Flexibility and ability to adapt to change.
Superior problem-solving skills to achieve win-win solutions.
Ability to understand, communicate, and evaluate vendor and International Warranty guidelines, approval processes, and policies.

Nice To Haves

Strive for respect and facilitate teamwork within the assigned area.
Good organizational skills.
Willingness to pursue self-development courses.
Working knowledge of International and supplier warranty policies.
Ability to use Service Portal when required.

Responsibilities

Provide on-the-job technical support to technicians and help develop their technical skills and abilities.
Coordinate Accelerated service work, technician accountability, vehicle repair completion, documentation, and communication with Service Advisors and the Service Manager.
Ensure compliance with International vendor policies and warranty procedures.
Maintain high-quality repairs to minimize comebacks.
Ensure work is assigned fairly and equally.
Conduct periodic spot checks of Accelerated jobs to monitor timely completion, workmanship, and cleanliness.
Ensure warranty parts are clean, drained of lubricant when required, tagged, and turned in to the Back Counter Parts Salesman for verification.
Stay current with warranty policies and product changes.
Ensure repairs are documented and Apprentice Technicians’ comments are descriptive and precise.
Ensure vehicles are sent to quality control when required and repairs are completed correctly.
Maintain a safe and clean work environment.
Ensure proper use, care, and storage of tools.
Stay current with federal, state, and local regulations affecting service operations, including hazardous waste disposal, OSHA, and EPA requirements.
Attend Service Department staff meetings as required.
Promote continuous improvement and lead others in a positive direction.
Support performance goals related to Apprentice Technician development, customer satisfaction, first-time repair quality, promised vehicle readiness, and performance figures.