Lead Developer
About The Position
Cprime is seeking a Lead Developer for its Customer Engagement & Marketing Technology organization, working across Customer Experience Solutions (CES) and Campaign & Marketing Platform capabilities. The role architects and delivers scalable, secure systems that support customer operations—including CRM and IVR—and marketing acquisition and lifecycle automation. The Lead Developer owns the full software development lifecycle, leads a team of engineers, and serves as the primary technical authority connecting operational support technology with data-driven marketing platforms. The position leads CRM/IVR application and campaign-platform development, integrations, testing, observability, and technical documentation. It also guides digital transformation initiatives and works with QA, Compliance, Data Engineering, Digital Marketing, and business stakeholders to turn customer journey insights and campaign requirements into technical solutions. The role is based in West Los Angeles, California, with on-site work three days per week.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 7 years of software development experience.
- At least 3 years of experience with CRM/IVR systems.
- At least 2 years of experience in a technical lead or team leadership role.
- Proficiency with Salesforce Classic and Lightning and Microsoft Dynamics 365.
- Hands-on experience with marketing automation and lifecycle platforms such as Braze, Salesforce Marketing Cloud/ExactTarget, or equivalent.
- Strong backend development skills in one or more of .NET, Java, or JavaScript/Node.js.
- Frontend experience with AngularJS or similar frameworks.
- Experience with AWS or Azure, Kubernetes, and CI/CD pipelines such as Jenkins or GitHub Actions.
- Familiarity with Adobe Analytics, Google Analytics 360/Firebase, and AppsFlyer.
- Experience integrating ad-platform pixels such as Meta and Snapchat, and session replay/VoC tools such as Medallia/Decibel or equivalent.
- Understanding of data pipeline concepts and experience with EDW/ODS environments and middleware layers.
- Understanding of security and privacy standards relevant to customer data handling; PCI-DSS awareness is a plus.
- Familiarity with Jira, GitHub, and Confluence.
- Strong leadership, communication, and analytical skills, including the ability to translate business requirements into technical solutions.
Nice To Haves
- Experience in fintech, prepaid card, or customer support technology platforms.
- Salesforce Certified Developer or Microsoft Dynamics CRM Certification.
- Familiarity with CES operational domains such as escalation management, partner scorecards, and voice-of-customer programs.
- Experience with direct mail acquisition workflows, prospect file processing, or winback campaign engineering.
- Knowledge of BIAN service domain frameworks applied to marketing and customer engagement.
- Contributions to open-source projects or technical publications.
- Experience evaluating and decommissioning legacy vendor platforms, including migrations away from deprecated marketing tools.
Responsibilities
- Lead the end-to-end software development lifecycle for CRM/IVR applications and campaign/marketing platform services, from requirements gathering through deployment, monitoring, and maintenance.
- Architect scalable CRM solutions using Salesforce Classic and Lightning or Microsoft Dynamics 365, and integrate them with marketing platforms such as Braze and Salesforce Marketing Cloud.
- Design and develop backend services and APIs supporting contact center workflows, escalation management, partner management systems, and SLA adherence tracking.
- Own and evolve the campaign and acquisition technology stack, including ProspectApi/ProspectFileProcessor, SuperFunnel lead pipelines, and web and mobile analytics tagging and SDK instrumentation.
- Drive integrations with analytics and attribution vendors and ensure data integrity across ODS/EDW pipelines feeding downstream platforms.
- Serve as the primary technical subject matter expert for CRM/IVR and marketing automation platforms; configure, customize, and integrate these systems with enterprise data infrastructure.
- Lead digital transformation and innovation pilots across CES and marketing technology domains, including BIAN-aligned capabilities.
- Implement observability and monitoring solutions to support service reliability and performance.
- Build and maintain test automation frameworks and integrate test suites into CI/CD pipelines.
- Lead test strategy, planning, and execution for API, UI, database validation, performance, functional, integration, end-to-end, and accessibility testing.
- Mentor junior and mid-level developers and define and enforce coding standards and best practices.
- Collaborate with QA, Compliance, Data Engineering, Digital Marketing, and business stakeholders to translate customer journey insights and campaign requirements into technical solutions.
- Maintain technical documentation and ensure compliance with security, privacy, and regulatory standards for customer data.
- Manage project timelines and report progress to senior leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
