Lead Developer

Cprime • Los Angeles, CA

1d • Hybrid

About The Position

Cprime is seeking a Lead Developer for its Customer Engagement & Marketing Technology organization, at the intersection of Customer Experience Solutions (CES) and Campaign & Marketing Platform capabilities. The role architects and delivers scalable, secure systems for customer support operations—including CRM and IVR platforms—and marketing acquisition and lifecycle automation tools. The Lead Developer owns the software development lifecycle across these domains, leads a team of engineers, and serves as the primary technical authority connecting operational support technology with data-driven marketing platforms.

The position is based in West Los Angeles, California, with three days per week on-site. The successful candidate will work with cross-functional teams to turn customer journey insights and campaign requirements into technical solutions, while maintaining documentation and ensuring customer-data security, privacy, and regulatory compliance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 7 years of software development experience.
• At least 3 years of experience with CRM/IVR systems.
• At least 2 years in a technical lead or team leadership role.
• Proficiency with CRM/IVR platforms: Salesforce Classic and Lightning, and Microsoft Dynamics 365.
• Hands-on experience with marketing automation and lifecycle platforms such as Braze, Salesforce Marketing Cloud/ExactTarget, or equivalent.
• Strong backend development skills in one or more of .NET, Java, or JavaScript/Node.js.
• Frontend experience with Angular JS or similar frameworks.
• Experience with AWS or Azure, Kubernetes, and CI/CD pipelines such as Jenkins or GitHub Actions.
• Familiarity with Adobe Analytics, Google Analytics 360/Firebase, and AppsFlyer.
• Experience integrating ad-platform pixels such as Meta and Snapchat, and session replay/VoC tools such as Medallia, Decibel, or equivalent.
• Understanding of data pipeline concepts and experience with EDW/ODS environments and middleware layers.
• Understanding of security and privacy standards for customer data; PCI-DSS awareness is a plus.
• Familiarity with Jira, GitHub, and Confluence.
• Strong leadership, communication, and analytical skills, with the ability to translate business requirements into technical solutions.

Nice To Haves

• Experience in fintech, prepaid card, or customer support technology platforms.
• Salesforce Certified Developer or Microsoft Dynamics CRM Certification.
• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice-of-customer programs.
• Experience with direct mail acquisition workflows, prospect file processing, or winback campaign engineering.
• Knowledge of BIAN service domain frameworks as applied to marketing and customer engagement.
• Contributions to open-source projects or technical publications.
• Experience evaluating and decommissioning legacy vendor platforms, such as migrating off deprecated marketing tools.

Responsibilities

• Lead the end-to-end software development lifecycle for CRM/IVR applications and campaign and marketing platform services, from requirements gathering through deployment, monitoring, and maintenance.
• Architect scalable CRM solutions using Salesforce Classic and Lightning or Microsoft Dynamics 365, and integrate them with platforms such as Braze and Salesforce Marketing Cloud.
• Design and develop backend services and APIs for CES operations, including contact center workflows, escalation management, partner management systems, and SLA tracking.
• Own and evolve campaign and acquisition technology, including ProspectApi/ProspectFileProcessor for direct mail and winback programs, SuperFunnel lead pipelines, and analytics tagging and SDK instrumentation across web and mobile.
• Drive integrations with analytics and attribution vendors and maintain data integrity across ODS/EDW pipelines feeding downstream platforms.
• Serve as the primary technical subject-matter expert for CRM/IVR and marketing automation platforms; configure, customize, and integrate these systems with enterprise data infrastructure.
• Lead digital transformation and innovation pilots across CES and marketing technology domains, including BIAN-aligned customer campaign design and execution, prospect campaign management, and customer behavior insights.
• Implement observability and monitoring solutions to ensure reliability and performance across owned services.
• Build and maintain test automation frameworks for functional, integration, end-to-end, accessibility, and performance testing, and integrate test suites into CI/CD pipelines.
• Lead test strategy, planning, and execution across API, UI, database validation, and performance testing.
• Mentor and develop junior and mid-level developers, and define and enforce coding standards and best practices.
• Collaborate with QA, Compliance, Data Engineering, Digital Marketing, and business stakeholders to translate customer journey insights and campaign requirements into technical solutions.
• Maintain technical documentation and ensure compliance with security, privacy, and regulatory standards applicable to customer data.
• Manage project timelines and report progress to senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior