Lead Deployment Technician

TEKsystems•Yuma, AZ

2d•Onsite

About The Position

The Lead Deployment Technician will play a pivotal role in ensuring a smooth and professional deployment process for a project involving 2.5k devices. This is a 16-week engagement with the possibility of long-term extension. The team will consist of 1 Lead and 2-4 Deployment Technicians. The Lead is responsible for day-to-day reporting on project progress and any arising issues, acting as the crew lead for 2-3 deployment technicians, and essentially serving as the operations manager for the team. The role involves deploying thin clients, monitors, and laptops through "hot swap" procedures, ensuring all connections are correct, and working directly with end-users to transfer files and connect printers. Experience working in a hospital environment is a significant plus, and candidates must demonstrate professional standards. A requirement for this role is living in Yuma and having reliable transportation, with a willingness to commit to a 2-hour round trip commute.

Requirements

Experience in Deployment
Experience with Hardware
Experience in Support
Customer service skills
Experience with Hardware/software
Experience with Desktops
Configuration skills
Technical support skills
Troubleshooting skills
Experience with Imaging
Experience with Windows
Asset management skills
Experience with Printers
Must be living in Yuma
Must have reliable transportation
Willingness to commit to a 2-hour round trip commute

Nice To Haves

Working in a hospital environment is a huge plus.

Responsibilities

Provide day-to-day reporting on project progress and any arising issues.
Act as the "cruise director" for a team of 2-3 Deployment Technicians, overseeing their daily activities and ensuring adherence to schedules.
Manage and resolve issues promptly as they arise during deployment.
Delegate tasks to the deployment team and ensure efficient workflow.
Communicate daily with the Project Manager, providing updates and addressing concerns.
Participate in a pilot program to work with the Project Manager, develop documentation, learn processes, and understand scope of work.
Oversee the deployment of thin clients, monitors, and laptops.
Ensure professional interaction with end-users, including doctors, assisting with file transfers and printer connections.
Perform "search and destroy" hot swaps.
Ensure proper connections are made.
Transfer user files.
Connect devices to printers.