Deployment Lead

NielsenIQ • Illinois, IL

20h • Remote

About The Position

The Deployment Lead is responsible for leading complex client onboarding and deployment initiatives across NIQ products, with a strong emphasis on change management, cross-functional coordination, and client readiness. This role serves as the primary client-facing deployment and onboarding owner for both new and existing clients, ensuring successful product deployment, effective client adoption, and a smooth transition to account teams for ongoing client management. The Deployment Lead partners closely with Product, Operations, Sales, and Client Success / Insights teams to translate contractual scope and product changes into clear, actionable deployment plans that balance client needs with operational realities, mitigate client risk, and drive long-term client health.

Requirements

• Experience leading complex client-facing initiatives in deployment, implementation, client success, or change management roles.
• Proven ability to manage cross-functional workstreams and influence without direct authority.
• Strong client communication skills and ability to translate complex concepts into actionable plans.
• Ability to manage ambiguity, competing priorities, and evolving scope.
• Demonstrated ability to work independently, prioritize effectively, and drive outcomes in ambiguous environments.

Nice To Haves

• Experience supporting SaaS, data, analytics, or insights products.
• Familiarity with structured change management or client adoption frameworks.
• Prior experience partnering closely with Product, Operations, or Commercial.

Responsibilities

• Own end-to-end client deployment execution from kickoff through go-live and post-launch transition, setting and managing client expectations in alignment with contractual scope, milestones, and client readiness.
• Develop and lead integrated Deployment and Change Management plans that align to the client’s business needs and ways of working, driving successful product adoption while mitigating client and operational risk.
• Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly, providing clear communication, accountability, and proactive issue management.
• Partner cross-functionally with Product, Operations, Sales, Account Leads, and Client Success / Insights to translate scope into executable plans, holding partners accountable to commitments without direct authority.
• Lead internal and client-facing forums to maintain transparency, proactively surface risks and dependencies, align stakeholders, and escalate decisions appropriately.
• Ensure enablement materials, training, and communications are aligned to client needs by leveraging internal SMEs and prior deployment learnings.
• Track deployment progress, risks, and outcomes using standard Deployment tools, and coordinate a clear handoff to account teams with documented ownership.

Benefits

• Flexible working environment
• Comprehensive health insurance
• Industry-leading parental leave
• Life insurance
• Education support
• Comprehensive healthcare plan (medical, Rx, dental, and vision)
• Flexible spending accounts and a Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan including company matching contributions
• Disability insurance
• Tuition Reimbursement
• Discretionary paid time off program and 11 paid holidays
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees