Lead Demo Architect

Docusign • Olympia, WA

2d • Remote

About The Position

Docusign is seeking a Lead Demo Architect to work alongside the go-to-market organization, understand complex customer business problems, and create self-service experiences that leverage Docusign’s platform. The role demonstrates the value of Docusign’s offerings through engaging stories, prototypes, and reference flows. It is an individual-contributor position reporting to the Sr. Manager, IAM Solutions.

The role owns end-to-end readiness of demo assets for new and existing product capabilities, including environments, integrations, synthetic data, reliability checks, and fallback paths. It also builds compelling prototypes using LLM agents and reference flows that make complex capabilities tangible and connect them to customer outcomes. The position is remote, with willingness to travel as requested, not more than 20%.

Requirements

• Experience with multiple enterprise software platforms, such as Slack, Salesforce, Gong, and Glean, visualization tools such as Looker and Tableau, and interoperability with AI.
• Experience following a structured design process while working with a multi-person team or independently as needed.
• Experience maintaining deliverables, creating technical environments as needed, and creating innovative tools to manage deliverable libraries.
• Experience with cross-functional communications involving Product Management, Product Marketing, Solution Consulting, and Services teams.
• Experience with the core Docusign platform, including current and future features.
• At least 8 years of prior experience in a pre-sales demo engineering environment.
• BS/BA degree in Computer Science with a heavy emphasis on AI tools or a related field, or equivalent relevant work experience.
• Must already be authorized to work in the United States on a full-time, permanent basis without current or future visa sponsorship or immigration support.

Nice To Haves

• Proficiency in delivering software demonstrations in person and virtually.
• Experience with technical business documentation such as workflow diagrams, proposals, SOWs, RFPs, and RFIs.
• Proven experience working with employees at all levels of an organization.
• Familiarity with enterprise-class software systems such as ERP, CRM, and ECM systems.
• AI innovation skills, including multi-agent solution design, skills building, multi-step workflows, API/integration/MCP handling, and testing and validation using tools such as Cursor, Claude Code, and Windsurf.
• Strong verbal and written communication skills.
• Willingness to travel as requested, up to 20%.
• Creative skills and technical curiosity to explore new technologies and improve deliverables and the methods used to create them.
• A continuous-improvement mindset and willingness to push beyond the status quo.

Responsibilities

• Own end-to-end asset readiness for new and existing product capabilities, including environments, integrations, synthetic data, reliability checks, and fallback paths.
• Build compelling prototypes using LLM agents and reference flows that make complex capabilities tangible and connect them to clear customer outcomes.
• Work alongside the go-to-market organization to understand complex customer business problems and create self-service experiences leveraging Docusign’s platform.
• Illustrate the value and benefits of Docusign’s offering through engaging stories.

Benefits

• Eligible for a company bonus plan; sales personnel are eligible for variable incentive pay based on achievement of pre-established sales goals.
• Eligible to receive Restricted Stock Units (RSUs).
• Paid time off and paid company holidays based on region.
• Paid parental leave of up to six months following birth, adoption, or foster care placement.
• Health benefit plan options, including plans with 100% employer-paid premiums and plans with minimum employee contributions, from day one of employment.
• Retirement and pension programs, with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Compassionate care leave, including paid time off following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior