Lead Data Center Technician

xAI•Memphis, MS

About The Position

As a Lead Data Center Technician at SpaceXSI, you will be responsible for the health of server and network infrastructure in data centers and Global Points of Presence. The role focuses on the operations metrics mean time to detect (MTTD) and mean time to repair (MTTR), and requires careful execution of directions, attention to detail, and the ability to learn quickly. You must be reachable by cell phone and willing to travel onsite for emergencies as needed. You will develop a thorough understanding of assigned equipment and drive efficiencies and improvements in server intake and repair processes. The position supports data center construction, equipment installation and maintenance, inventory and asset management, operational ticket handling, documentation, hardware receipt and decommissioning, vendor returns, and spare-parts management. It also includes defining, designing, and implementing network layouts and solutions. The role requires flexibility to work evenings and weekends based on site operational needs.

Requirements

High school diploma or equivalency certificate.
At least 5 years of experience working with server, storage, compute, and network hardware.
At least 5 years of experience troubleshooting and repairing servers and networking infrastructure.
At least 5 years of experience in inventory management and ordering, receiving, and shipping server and network equipment.
Subject to pre-employment drug testing and random drug and alcohol testing.
Subject to pre-employment and annual post-employment background checks.
Physical dexterity to perform job functions in tight quarters.
Ability to lift up to 35 pounds unassisted.
Comfort working at elevated heights up to 50 feet with appropriate safety gear.
Comfort working in an environment requiring exposure to noise.
Availability to work evenings and weekends, with flexibility based on site operational needs.

Nice To Haves

Strong Linux skills, including navigating directories and the file system, manipulating files in the shell, configuring user permissions, installing packages and managing software, identifying and applying filesystem types, managing processes with Linux commands, and performing basic troubleshooting and debugging.
Bash or other scripting experience.
Experience being on-call and responding to critical events as needed.
Experience leading data center infrastructure projects.
Curiosity and willingness to learn new things within the data center field.
Excellent prioritization and time-management skills.
Ability to work in a fast-paced environment.
Attention to detail.
Oracle experience.
At least 4 years of experience in structured copper and fiber cabling.
At least 4 years of experience with power and cooling concepts inside a data center.

Responsibilities

Report to the job site during initial construction and report back to the engineering team as required.
Troubleshoot and monitor servers and networks in data centers and Global Points of Presence.
Rack and stack data center network equipment.
Maintain warehouse inventory and asset management using an internal application.
Label and troubleshoot fiber and optical cables.
Install, troubleshoot, and repair power-supply cabling.
Install racks, servers, and switches, including staging racks, cabling, powering up equipment, and handing hardware off to the provisioning team for customer capacity allocation.
Manage, respond to, and resolve data center operations tickets used cross-functionally within SpaceXSI via Jira.
Create and maintain task documentation and standard operating procedures.
Receive and decommission data center hardware.
Manage vendor returns for infrastructure under and out of warranty.
Manage spare-parts inventory within the data center.
Define, design, and implement network layouts and solutions within data centers.
Respond to critical events as needed, including through on-call availability.