Lead Data Center Technician

SpaceXSI•Southaven, MS

10h

About The Position

As a Lead Data Center Technician at SpaceXSI, you will be responsible for the health of server and network infrastructure in data centers and Global Points of Presence. You will help manage mean time to detect (MTTD) and mean time to repair (MTTR), follow directions, learn quickly, and pay close attention to detail. You must be reachable by cell phone and willing to go onsite for emergencies as needed. The role also involves understanding assigned equipment and identifying ways to improve and simplify server intake and repair processes. The technician reports to job sites during initial construction and provides updates to the engineering team as needed. The position covers equipment installation, monitoring, troubleshooting, repairs, inventory and asset management, ticket handling, documentation, hardware receipt and decommissioning, vendor returns, spare-parts management, and the design and implementation of data center network layouts and solutions.

Requirements

High school diploma or equivalency certificate.
At least 5 years of experience working with server, storage, compute, and network hardware.
At least 5 years of experience troubleshooting and repairing servers and networking infrastructure.
At least 5 years of experience in inventory management and ordering, receiving, and shipping server and network equipment.
Subject to pre-employment drug testing and random drug and alcohol testing.
Subject to pre-employment and annual post-employment background checks.
Physical dexterity to work in tight quarters.
Ability to lift up to 35 pounds unassisted.
Comfort working at heights up to 50 feet with appropriate safety gear.
Comfort working in an environment with noise exposure.
Availability to work evenings and weekends; schedule varies with site operational needs and flexibility is required.

Nice To Haves

Strong Linux skills, including navigating directories and file systems, manipulating files in the shell, configuring user permissions, installing packages and managing software, identifying and applying filesystem types, using commands for process management, and basic troubleshooting and debugging.
Bash or other scripting experience.
Experience being on-call and ability to respond to critical events as needed.
Experience leading data center infrastructure projects.
Curiosity and willingness to learn new things in the data center field.
Excellent prioritization and time management skills.
Ability to work in a fast-paced environment.
Attention to detail.
Oracle experience.
Inventory management experience.
At least 4 years of experience in structured copper/fiber cabling.
At least 4 years of experience with power and cooling concepts inside a data center.

Responsibilities

Report to the job site during initial construction and report back to the engineering team as required.
Troubleshoot and monitor servers and networks in data centers and global points of presence.
Rack and stack data center network equipment.
Maintain warehouse inventory and asset management using the internal application.
Label and troubleshoot fiber/optics cables.
Install, troubleshoot, and repair power supply cabling.
Install racks, servers, and switches, including staging racks, cabling, powering up equipment, and handing hardware off to the provisioning team for customer capacity allocation.
Manage, respond to, and resolve data center operations tickets used cross-functionally within SpaceXSI via Jira.
Create and maintain task documentation and standard operating procedures.
Receive and decommission data center hardware.
Manage vendor returns for infrastructure under and out of warranty.
Manage spare-parts inventory within the data center.
Define, design, and implement network layouts and solutions within data centers.
Respond onsite to emergencies as needed and be accessible by cell phone.