Lead Data Analyst (Management Data Analysis), Data Analysis and Reporting

natgridProd • Waltham, MA

1d • Hybrid

About The Position

The Customer Performance Lab supports the Customer organization by delivering cross‑channel and cross‑departmental insights that improve how customers move through our processes. We analyze operational, digital, and field interactions end‑to‑end to strengthen the customer journey and identify opportunities for continuous improvement across multiple portfolios. The successful candidate will leverage strong data processing, advanced SQL skills (including writing and optimizing stored procedures), requirements‑gathering capabilities, and analytical expertise to develop reporting, perform multi‑channel analysis, validate datasets, and build Power BI dashboards. This role collaborates closely with business stakeholders, IT partners, and other data teams to translate complex customer‑journey data into actionable insights and support key initiatives across Customer organization.

Requirements

• Advanced Degree in Analytics, Data Science, Economics, Statistics, Mathematics, Computer Science, or related field
• 7+ years of experience in data analysis, data modeling, and working with large datasets or related experience
• Advanced SQL skills (including complex joins, window functions, stored procedures); proficiency in Python for data processing
• Strong experience building Power BI dashboards and connecting cross‑channel datasets
• Ability to conduct cross‑departmental analysis and translate business requirements into data solutions

Nice To Haves

• Experience with statistical methods or machine learning is a plus (not required)
• Utility industry experience strongly preferred

Responsibilities

• Develop, test, evaluate, tune, and deploy predictive and machine learning models
• Coordinate end to end algorithm/model development efforts among advanced analytics team members
• Advise senior leadership about the conclusions drawn from data science projects
• Educate team members and IT organization and business users about data science and approaches
• Work with data engineers to acquire, extract, transform, manage and manipulate data sets for specific use cases
• Create clear documentation of workflows, process flows, and methodologies used
• Agile delivery of data collection and analytics
• Gather requirements and documentation of requirement specification / Power BI report development for data visualization
• Analytical, Investigative reasoning and problem-solving skills

Benefits

• National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
• This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
• National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.
• Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees