Lead CX/UX Designer – Hybrid R0060121

Wolters Kluwer•Coppell, TX

1d•$107,500 - $188,400•Hybrid

About The Position

As a Lead CX/UX Designer, you will work as a full-stack UX designer, independently owning research and design for a complex product area or initiative. You will conduct research, define problems worth solving, and develop solutions that improve how tax and accounting professionals work. The role remains hands-on across discovery, interaction and visual design, prototyping, and implementation. In partnership with Product and Engineering, you will use evidence to shape priorities and measure results. You will also mentor UX colleagues and help teams use AI and code-based tools with sound judgment. This is a hybrid role. Employees come together at the closest U.S. office within 50 miles eight days per month. Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future. Applicants may be required to appear onsite at a Wolters Kluwer office during the recruitment process.

Requirements

Experience independently leading research and design for complex products, with a portfolio connecting problem framing and design decisions to measurable outcomes.
Strong skills planning and conducting interviews, workflow observation, and usability studies; ability to select appropriate methods, synthesize findings, and recognize the limits of evidence.
Deep expertise in information architecture, complex workflows, and detailed interface design.
Experience building realistic interactive prototypes using UX, AI, and code-based tools, with sound judgment in selecting approaches and verifying results.
Ability to turn ambiguous needs into clear problem definitions and use evidence to influence priorities with Product and Engineering.
Experience evolving reusable patterns across related workflows and ensuring solutions meet accessibility standards.
Ability to align stakeholders around decisions, resolve tradeoffs, and coach designers in research and design practice.
Experience defining success measures and using research and product data to evaluate results after release.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Responsibilities

Independently lead research and design for a complex product area or initiative, taking responsibility for the experience across connected workflows.
Plan and conduct customer research to identify unmet needs, challenge assumptions, and define the problems the team should solve.
Partner with UX researchers when the scope or methods call for specialist expertise while retaining ownership of research within your work.
Shape priorities with Product and Engineering by connecting customer evidence, business goals, and technical constraints.
Develop concepts and testable prototypes to help teams explore future experiences and make informed roadmap decisions.
Carry solutions into detailed interaction and visual design; work with Engineering through implementation and resolve experience gaps as they emerge.
Use AI and code-based tools to accelerate research and prototyping, verify outputs, and model accountable use for other designers.
Evolve design patterns across your product area and partner with Principal designers on shared standards and broader experience direction.
Define and track success measures with Product and Engineering, using real usage and customer feedback to evaluate outcomes.
Mentor UX colleagues, lead critiques, and align senior stakeholders through clear, evidence-based recommendations.