Lead Customer Service Representative (Part-Time)
City of McKinney•Tx 75069, TX
•Onsite
About The Position
Responsible for supporting and enforcing the rules, regulation, and safety of the entire facility, with direct focus at the front desk and in customer service. Act in a dependable manner by meeting schedules and deadlines, adhering to policies and procedures, and maintaining a good attendance record. Serve as a supervisor on duty various days and evenings throughout the week and on weekends.
Requirements
- High school diploma or GED equivalent supplemented by 2 years customer service experience.
- Must have experience with cash handling, managing a register, basic computer, phone and office applications.
- First Aid/CPR certification or ability to obtain within 30 days of hire.
- Must pass a drug screen and background check.
- Must be at least eighteen (18) years of age.
Responsibilities
- Provides positive and enthusiastic customer service to all Membership, Pass holders and Guests through compliance with the proper City of McKinney phone etiquette by greeting members by name, exceeding their expectations with service, saying goodbye and inviting them back again the next day.
- Assists Members and Guests with program registrations and facility bookings for facility programs and services in accordance with front desk software.
- Promotes all facilities, programs and services when in contact with Members and/or Guests.
- Assists Supervisor with inventory control and concessions management.
- Assists Supervisor with training and hiring of customer service representatives.
- Resolves customer questions and complaints
- Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of the City of McKinney.
- Serves as a supervisor on duty various days and evenings throughout the week and on weekends.
- Attends all scheduled employee meetings.
- Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
- Arrives to work every day, on time as scheduled.
- Exercises good interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside the scope of regular duties.
- Respond to people, staff and the public in a tactful, professional and pleasant manner.
- Performs other duties as assigned or directed.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
